Cloud Service Manager

Required Skills

Professional or native proficiency in English and Spanish (spoken and written)

strong knowledge of cloud service models (IaaS

PaaS

SaaS) and cloud governance

hands-on experience with ITSM tools such as ServiceNow or Jira Service Management

proficiency in service performance monitoring and reporting with tools like Azure Monitor

AWS CloudWatch

Grafana or Power BI

solid understanding of incident

problem and change management processes based on ITIL

experience in cloud security

compliance and risk management

knowledge of FinOps practices and cloud cost optimization

strong vendor and stakeholder management skills

familiarity with Agile methodologies and DevOps practices applied to service delivery

excellent communication and leadership skills to manage cross-functional teams in international environments

Job Summary

We are looking for a Cloud Service Manager to lead the delivery, performance, and continuous improvement of cloud services across a dynamic international organization. Acting as the key link between technical teams, business stakeholders, and external providers, this role ensures that cloud services meet service-level agreements (SLAs), compliance standards, and business objectives. The ideal candidate will bring strong expertise in cloud governance, service lifecycle management, and ITSM best practices, while driving operational excellence, customer satisfaction, and innovation. You will play a strategic role in multi-cloud and hybrid cloud environments, ensuring cost optimization (FinOps), risk management, and seamless vendor collaboration. This is a unique opportunity to grow within a global and multicultural environment, where your leadership in cloud service management will directly contribute to business transformation and long-term success.

Technical Skills

5+ years of experience in Cloud Service Delivery or IT Service Management (ITSM) within enterprise environments. Proven track record managing end-to-end cloud services and ensuring compliance with SLAs and KPIs. Strong experience in coordinating cross-functional teams and managing external vendors/service providers. Hands-on experience with ITSM tools (ServiceNow, Jira Service Management) for service operations. Demonstrated expertise in incident, problem, and change management processes (ITIL-based). Practical background in cloud governance, compliance, and risk management. Exposure to FinOps practices with proven results in cloud cost optimization and financial accountability. Experience working in multi-cloud and hybrid cloud strategies, ensuring scalability and resilience. Familiarity with agile methodologies and DevOps practices applied to service management. Professional or native proficiency in English and Spanish (spoken and written), with strong communication skills in international contexts.

Job Responsibilities

• Oversee the delivery and performance of enterprise cloud services across the organization.
• Manage the end-to-end service lifecycle, ensuring SLA compliance and KPI reporting.
• Act as the bridge between technical teams, business stakeholders, and external vendors.
• Implement and monitor incident, problem, and change management processes aligned with ITIL.
• Ensure cloud governance, compliance, security, and risk management standards are met.
• Drive continuous improvement initiatives, focusing on innovation and operational excellence.
• Lead cloud cost optimization (FinOps) practices and ensure financial accountability of cloud services.

Looking to advance your Devops career with relocation support? Explore Devops Jobs with Relocation Packages that include comprehensive packages to help you move and settle in your new role.

• Support and optimize multi-cloud and hybrid cloud strategies for scalability and resilience.
• Provide transparent reporting and communication to senior management and stakeholders.
• Foster a customer-centric culture, ensuring high levels of satisfaction with cloud services delivered.
  
  

Job Benefits

• Hybrid work model.
• Competitive salary.
• Visa sponsorship (PAC) and relocation support for candidates outside the EU.
• Access to continuous learning programs, certifications, and professional development.
• Opportunity to work in an international, multicultural, and innovative environment.
• Clear career progression paths within a global IT organization.
• Exposure to cutting-edge cloud technologies and enterprise-scale environments.
• Participation in global digital transformation initiatives with high business impact.
  
  

Desired Skills

• Certifications such as ITIL v4
• PMP or FinOps Certified Practitioner
• experience working with multi-cloud and hybrid cloud strategies
• knowledge of contract and vendor management
• exposure to Agile frameworks and DevOps practices at scale
• proven ability to lead continuous improvement initiatives in cloud environments
• strong business acumen to align cloud services with organizational goals
• and prior experience contributing to global digital transformation programs
  
  

Experience

Job Responsibilities

• Oversee the delivery and performance of enterprise cloud services across the organization.
• Manage the end-to-end service lifecycle, ensuring SLA compliance and KPI reporting.
• Act as the bridge between technical teams, business stakeholders, and external vendors.
• Implement and monitor incident, problem, and change management processes aligned with ITIL.
• Ensure cloud governance, compliance, security, and risk management standards are met.
• Drive continuous improvement initiatives, focusing on innovation and operational excellence.
• Lead cloud cost optimization (FinOps) practices and ensure financial accountability of cloud services.
• Support and optimize multi-cloud and hybrid cloud strategies for scalability and resilience.
• Provide transparent reporting and communication to senior management and stakeholders.
• Foster a customer-centric culture, ensuring high levels of satisfaction with cloud services delivered.
  
  

Desired Skills

Certifications such as ITIL v4

PMP or FinOps Certified Practitioner

experience working with multi-cloud and hybrid cloud strategies

knowledge of contract and vendor management

exposure to Agile frameworks and DevOps practices at scale

proven ability to lead continuous improvement initiatives in cloud environments

strong business acumen to align cloud services with organizational goals

and prior experience contributing to global digital transformation programs

Company Summary

We are seeking Senior Incident Managers to join the Quality of Service (QoS) Major Incident Management Team in Barcelona. This is a highly operational and demanding role, requiring strong executive communication skills, transversal IT knowledge, and resilience under pressure. The Incident Manager acts as the primary escalation point during major IT incidents, coordinating teams across infrastructure, applications, and business, while maintaining clear communication with C-Suite executives.

Company Benefits

• Competitive salary.
• Hybrid work model (Barcelona City Center).
• On-call allowance.
• International environment with executive-level exposure.
• Training programs and career development opportunities.
• Friendly and relaxed work environment with supportive colleagues.