AI Summary
Join Precisely as a Senior Software Developer to define, analyze, and resolve customer escalations in a timely and accurate manner. This role requires excellent communication, analytical, and troubleshooting skills. You will work in a fast-paced environment and be responsible for delivering on commitment dates.
Key Highlights
Define, analyze, and resolve customer escalations
Provide periodic updates to customers, co-workers, and management
Assist team members with complex issues
Key Responsibilities
Defines, analyzes, and resolves customer escalations in a timely and accurate manner
Provides periodic updates to customers, co-workers, and management
Documents complex issue resolutions for both the customer and internal reference as needed
Assists team members with complex issues to gain experience and exposure to more advanced problems
Contributes, reviews, and maintains knowledge base content and product documentation as needed
Technical Skills Required
Benefits & Perks
100% remote work
Career development opportunities
Work from anywhere culture
Job Description
Application and Interview Impersonation Notice: Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated (“Precisely”) is unlawful. If Precisely identifies such fraudulent conduct, then as applicable and to the extent permitted by law, the application will be rejected, an offer (if made) will be rescinded, or the employment will be terminated, and legal action may be taken against the impersonators.
Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 95 of the Fortune 100. Precisely's 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a "work from anywhere" culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it's an exciting time to join Precisely!
This position is 100% remote in the eastern and central US.
The Company advocates employee career development and employee requests to pursue internal employment opportunities are encouraged. Employees are also encouraged to discuss their career interests with their Manager at any time. Open communication regarding career advancement promotes a positive working environment. Both internal and external candidates are granted equal consideration for available employment opportunities.
Overview
Seeking a seasoned, skilled Developer with troubleshooting, communication & resolution building skills. Individual needs to be good at multi-tasking, flexible w/changing priorities & able to deliver on commitment dates. Working at a sometimes high/stressful pace, but always maintaining calmness and clarity.
What You Will Do
- Defines, analyzes, and resolves customer escalations in a timely & accurate manner.
- Provides periodic updates to customers, co-workers & management on the status of outstanding issues.
- Documents complex issue resolutions for both the customer & internal reference as needed.
- Assists team members with complex issues to gain experience & exposure to more advanced problems
- Contributes, reviews & maintain knowledge base content and product documentation as needed
- Will require periodic after hour / weekend coverage, done on a Pager rotational basis.
- Other duties may be assigned.
Interested in remote work opportunities in Development & Programming? Discover Development & Programming Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.
- 5+ yrs of software engineering.
- Excellent communication (oral & written), analytical and troubleshooting skills.
- OS experience in one or more areas of Linux, UNIX, and/or Windows.
- Frameworks: Java, J2EE, Servlets, MDB, HTML, JNDI, Jax-RS, JMS, Junit, XML, JSON
- Protocols: AS2/4, HTTP(S), FTP(S), SFTP, Rest/APIs, RNIF, EBICS
- Cloud experience in one or more areas of AWS, Azure, Google, IBM, RedHat.
- CI/CD: Maven, Docker, IBM Cloud, Kubernetes, Jenkins, GitHub
- Database experience in one or more areas of Oracle and/or DB2 and/or MS SQL and/or MySQL
- Ability to read and code through an Object Oriented Language, preferred Java.
- Experience with JDBC, JDK, JVM stack traces.
- Strong understanding & experience of executing Static & Dynamic scans, fixing vulnerabilities.
- Aptitude to prioritize and handle multiple issues simultaneously.
- Strong attention to detail and accuracy.
- Ability to work independently in a fast paced environment.
- Ability to function and contribute in a team environment.
Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide.
Similar Jobs
Explore other opportunities that match your interests
Learning and Development Manager
••••••
••••••
••••••
Job Type
••••••
Experience Level
••••••
the humane league
United State
Visa Sponsorship
Relocation
Remote
Job Type
Full-time
Experience Level
Mid-Senior level
Mainstay
United State
Visa Sponsorship
Relocation
Remote
Job Type
Contract
Experience Level
Mid-Senior level
recovryai
United State