Cloud Infrastructure & Software Reliability Engineer

We’re hiring an Infrastructure & Site Reliability Engineer to work across both a group, including Software Integrators (SI) and Blink. This is a hands-on technical role - not a service desk position - focused on keeping our applications, deployment pipelines, and cloud infrastructure reliable, secure, and scalable.

This is a pivotal position that not only will have scope to make a big impact on the team and customers, but this position also has the exciting opportunity to help build foundational UK operations from near zero.

You'll operate at the intersection of infrastructure, DevOps, and platform engineering: owning cloud environments, supporting application teams, improving observability, and resolving complex incidents end-to-end. The ideal candidate has a strong sysadmin or DevOps foundation and is comfortable working directly with client engineering teams.

The role includes participation in a compensated on-call rotation (weekend pager duty included), shared fairly across the team.

This role sits across both businesses, owning the infrastructure and platforms that keep them running.

Software Integrators is a dedicated software development and engineering team, building, maintaining, and supporting the full technology stack for one of the UK's largest same-day delivery companies.

Blink is a transport management system built for the vehicle logistics industry — connecting car carriers, shippers, dealers, and drivers. Originally launched in Australia, Blink is now expanding into the UK and New Zealand

• Own and manage cloud infrastructure across Azure and/or AWS, including provisioning, configuration, and cost management.
• Monitor, maintain, and improve Linux-based server environments and PostgreSQL databases.
• Troubleshoot networking issues across VPN, DNS, firewalls, and routing configurations.
• Contribute to infrastructure-as-code and automation tooling to reduce manual toil.

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• Support CI/CD pipelines across SI and Blink, ensuring reliable, fast deployments.
• Work closely with engineering teams to diagnose and resolve application-layer issues in production.
• Improve platform observability through logging, metrics, and alerting (e.g. Prometheus, Grafana, ELK, Humio).
• Participate in incident response: triage, root cause analysis, resolution, and post-incident documentation.

• Participate in a rotating on-call schedule with compensated weekend pager duty, shared equitably.
• Maintain and expand runbooks, documentation, and internal tooling.
• Collaborate with distributed teams across the UK and Asia Pacific.
• Identify reliability risks proactively and lead improvements to uptime and performance.

• Solid background in IT systems administration, infrastructure support, or technical operations (not end-user desktop support).
• Strong hands-on experience with Linux servers in a production environment.

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• Experience with cloud platforms (Azure and/or AWS - including networking, compute, and storage).
• Good understanding of networking fundamentals: routing, firewalls, DNS, and VPNs.
• Experience with PostgreSQL or other relational databases.
• Comfortable working independently and across distributed time zones.
• Strong written and verbal communication skills - you'll engage directly with client engineering teams.

• Experience with DevOps tooling: CI/CD pipelines, Docker, Kubernetes.
• Cybersecurity fundamentals - hardening, access control, vulnerability remediation.
• Exposure to monitoring and logging platforms such as Prometheus, ELK, or Grafana.
• Familiarity with scripting or automation in Bash, Python, or similar.

• A fully remote, UK-based role with occasional in-person collaboration.
• An opportunity to help build the UK operations for the group from near zero
• Meaningful scope across two products - SI and Blink - with a varied, hands-on remit.
• Compensated on-call allowance with a fair, sustainable rotation.
• A collaborative team culture that values autonomy, initiative, and technical excellence.
• Competitive salary, DoE