Director of Hiring Operations

Hiring doesn't work. Most people recognize this. Very few understand how to change it.

This role is for someone who does.

This position belongs to People and Talent Operations, but at its core it is a systems design and operations role where hiring is the domain. You will not be required to function as a hiring subject-matter expert. You will be required to excel at constructing systems that produce measurable outcomes — systems that scale, repeat reliably, and hold up under operational stress.

The challenge is straightforward to articulate and difficult to deliver: build and run a system that reliably brings qualified people into the organization, on schedule, meeting a consistent quality standard, and into positions where they perform and remain. That system must function not only for straightforward, clearly scoped requests, but also for ambiguous, critical, and non-standard ones. This role demands sustained ownership, sound judgment, and the discipline to resolve problems in ways that reinforce the system instead of layering on complexity.

Stakeholder management is essential. You will engage with senior leaders who hold strong views, face competing priorities, and provide incomplete information. You will not possess formal authority. You will succeed by earning trust, identifying alignment, and making trade-offs explicit — maintaining the quality threshold while ensuring people feel acknowledged and supported.

This is an AI-first environment. You will interact with AI tools daily, applying them to draft content, test hypotheses, evaluate results, explore boundary conditions, and identify trends. You will not delegate ideas to engineers and wait for output. You will build, experiment, break things, document findings, and iterate directly, then collaborate with others when scaling or hardening becomes necessary.

We also believe in transparency, because we do not want to waste your time. This role is not suited for everyone.

If any of the following describe you, this is likely not the right match:

• You prefer identifying issues over owning the full solution
• You rely on authority, organizational hierarchy, or assigned ownership to accomplish work
• You delegate execution to engineers rather than engaging directly
• You interpret feedback or challenge as personal criticism instead of actionable input
• You optimize components in isolation and overlook system-level consequences
• You are drawn to the concept of system repair more than the practice of it
  
  

This is a global, remote position with significant autonomy and corresponding accountability. You must be available for a minimum of four hours that overlap with U.S. business hours on weekdays. Beyond that window, your schedule is primarily self-managed.

One final note, in the interest of clarity: our application process demands meaningful effort. Most candidates invest considerable time because the role itself requires it.

If reading this increased your interest rather than diminishing it, we would genuinely welcome hearing from you.

What You Will Be Doing

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• Designing and refining end-to-end systems that convert unclear needs into consistent, high-quality results
• Engaging directly with senior stakeholders to define real constraints, make trade-offs visible, and establish shared definitions of success
• Applying AI tools daily to create, test, evaluate, and iterate system elements, then layering in human judgment and quality assurance
• Carrying your work from initial concept through delivery, measurement, and continuous improvement — no handoffs, no divided ownership
• Detecting patterns, diagnosing underlying causes, and enhancing the system using performance data and operational feedback
  
  

What You Won’t Be Doing

• Identifying problems and delegating execution to others
• Improving one element of a system while disregarding its broader impact
• Waiting for authority, organizational structure, or escalation to move forward
• Relying exclusively on specialists rather than engaging hands-on
• Steering clear of complex problems, challenging stakeholders, or ownership
  
  

Director Of Hiring Operations Key Responsibilities

Design, own, and continuously refine the systems that produce high-quality hires on schedule and place them in roles where they perform and remain.

Basic Requirements

• 5+ years of experience in business operations, people or talent operations, program management, or a comparable system-intensive role
• Direct experience hiring for your own team or function, with accountability for hiring results (e.g., time-to-fill, quality, retention)
• Hands-on experience designing and deploying operational systems end-to-end, not only sustaining them

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• Experience producing organizational and operational artifacts such as role specifications, org charts, career ladders, RACIs, workflows, or decision frameworks
• Strong written communicator: has created SOPs, process documentation, or post-mortems utilized by others
• Working knowledge of U.S. hiring practices and regulations, including compliance requirements
• Comfort engaging directly with senior leaders without formal authority
• Practical, daily application of AI in operational contexts, with attention to quality and trade-offs
• Availability for at least four hours overlapping U.S. business hours on weekdays
  
  

Nice-to-have Requirements

• Experience iterating a system multiple times based on performance and retention metrics
• Familiarity with low-code platforms, automation tools, or agentic workflows
• Experience developing dashboards or visualizations for executive stakeholders
• Background in high-growth, high-accountability, or private-equity-backed organizations
  
  

About Crossover

Crossover has been a pioneer of the remote work model since our inception in 2014 - helping thousands of people advance their careers. We specialize in full-time, long-term remote jobs - not short-term "gigs" or part-time freelancing side ventures. Our platform provides businesses with the fairest hiring on earth by basing 90% of the decisions on objective assessments of a candidate's skills and abilities to perform Real Work. Since we are 100% remote, people can work from anywhere and earn standardized and competitive compensation, regardless of where they choose to live.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with Crossover

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

Crossover Job Code: LJ-5712-NG-COUNTRY-DirectorofHiri