Lead DevOps Engineer for Enterprise Payments

American Family Insurance is seeking a Lead Development and Operations (DevOps) professional to support our internal Enterprise Payments application. This role will drive the modernization and operational excellence of both on-premises and cloud-based solutions, ensuring secure, reliable, and scalable payment processing capabilities. The ideal candidate will demonstrate strong leadership, technical expertise, and a passion for automation and continuous improvement.

You will report to an Engineering Delivery Manager.

You will be expected to work a minimum of 10 days per month from the office. You should reside within approximately 35-50 miles of one of the following office locations: Madison, WI 53783 or Boston, MA 02110.

Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.

Candidates who require sponsorship will not be considered for this position.

Position Compensation Range

$131,000.00 - $220,000.00

Pay Rate Type

Salary

Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.

Responsibilities

• Lead the DevOps strategy and execution for Enterprise Payments, supporting both on-premises and cloud environments.

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• Collaborate with engineering, product, and security teams to design, implement, and maintain robust CI/CD pipelines.
• Champion automation initiatives to streamline deployment, monitoring, and maintenance processes.
• Ensure the security and compliance of payment systems, implementing best practices for access control, vulnerability management, and data protection.
• Guide and mentor team members, fostering a culture of innovation, collaboration, and continuous learning.
• Troubleshoot and resolve complex issues across application, infrastructure, and integration layers.
• Monitor system performance, proactively identifying opportunities for optimization and cost efficiency.
• Maintain documentation and knowledge sharing for operational procedures, architecture, and incident response.
• Stay current with industry trends and emerging technologies, recommending improvements to enhance reliability and scalability.
• Develop, maintain, and enforce GitLab branching strategies to ensure efficient and organized code development workflows.
• Execute and oversee code merges in GitLab, ensuring code quality, resolving conflicts, and facilitating smooth integration across development teams.
  
  

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Requirements

• Bachelor's degree in computer science, Information Technology, or related field; or equivalent experience.
• 5+ years of experience in DevOps, Site Reliability Engineering, or related roles.
• Proven expertise in both on-premises and cloud (preferably AWS, GCP, or Azure) environments.
• Strong experience with CI/CD tools (e.g., Jenkins, GitLab,Github), automation frameworks, and infrastructure as code (Cloudformation ,Terraform, Ansible).
• Solid understanding of application security, compliance, and risk management.
• Demonstrated leadership skills with experience mentoring and guiding technical teams.
• Excellent troubleshooting, analytical, and communication skills.
• Experience supporting payment or financial systems is a plus.
• Your offer will be made contingent on the results of applicable background checks and signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
  
  

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Additional Information

• Offer to selected candidate will be made contingent on the results of applicable background checks
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
• Sponsorship will not be considered for this position unless specified in the posting
  
  

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.