Support the installation, maintenance, and troubleshooting of industrial SLS 3D printers at customer sites. Provide first-line remote troubleshooting and guide users through operational questions. Collaborate with senior engineers and share customer feedback to improve products and processes.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
Job Title: Junior Tech Support Engineer – 3D Printing
Location: Sliedrecht, South Holland, the Netherlands (Rotterdam area)
Work Model: Hybrid (1 day/week home office when not traveling)
Travel: On-site visits in the Netherlands + 1-2 business trips per month in Western Europe
Visa: KM visa sponsorship available
About the Role
Raise3D a leading provider of 3D printing solutions, helping customers turn ideas into reality. We are looking for a Junior Tech Support Engineer to join our European 3D printing support team.
In this hands-on role, you will support the installation, maintenance and troubleshooting of industrial SLS 3D printers at customer sites. Most of your on-site visits will be within the Netherlands, combined with 1–2 business trips per month to customers in Germany, France, the Netherlands, Spain and Portugal.
This position is ideal for someone with 1–2 years of technical support or customer-facing engineering experience, who enjoys solving complex technical issues and wants to grow in the rapidly expanding 3D printing industry.
You will work closely with our European teams (NL and Portugal) and collaborate with over 100 engineers in our Shanghai R&D hub, as well as colleagues in the US—making this a highly international environment with strong technical support behind you.
What You Will Do
On-site Technical Support (NL + Europe)
● Visit customer sites in the Netherlands for installation, maintenance and troubleshooting of industrial SLS 3D printers (mostly day visits)
● Install and set up new printers and ensure they are fully operational
● Conduct preventive maintenance and diagnose mechanical, electronic, or system-related issues
● Deliver on-site troubleshooting and repair services
● Ensure successful printer performance and high customer satisfaction
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Remote Support & Customer Enablement
● Provide first-line remote troubleshooting via phone, email and ticketing systems
● Guide users through operational questions, basic maintenance and workflow optimization
● Deliver basic customer training on best practices, safety and printer operation
Cross-Team Collaboration
● Work closely with senior engineers in the Netherlands and Portugal
● Support technical escalations by collecting logs, diagnostics and relevant data
● Share customer feedback to improve products, documentation and internal processes
What You Bring
Must-Have
● 1–2 years’ experience in a technical support, field engineering, or customer-facing technical role
● Strong technical problem-solving ability
● Comfortable working hands-on with complex hardware (mechanical, electrical or electromechanical systems)
● Educational background in Electrical Engineering, Electronics, or a closely related discipline
● Basic understanding of electronic circuits, power supply systems, sensors and control boards
● Fluent in English (spoken and written)
● Customer-oriented mindset and strong communication skills
● Willingness to visit customers on-site regularly and travel 1–2 times per month within Europe
Physical Requirements
● Ability to safely lift, move and handle heavy equipment and printer components
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● Comfortable with hands-on physical work, including standing, bending and manual handling
Nice-to-Have
● Experience with 3D printers (SLS, FDM, SLA) or other industrial equipment
● Familiarity with CAD tools or manufacturing workflows
● Additional European languages (e.g. German, Dutch, French, Spanish)
● Chinese (Mandarin) language skills are a plus, especially for collaboration with global engineering teams
● Valid EU driving license
Work Model & Travel
● Based at our Sliedrecht office with frequent on-site visits to customers in the Netherlands
● Hybrid work: when you are not visiting customers, you can work 1 day per week from home
● Business trips: approximately 1–2 trips per month to customers in Germany, France, the Netherlands, Spain and Portugal
● Trips are mostly planned in advance; some may require short overnight stays
● All travel expenses fully covered
What We Offer
Career Development
● Full training in industrial SLS 3D printing technology (hardware, materials, workflows)
● Hands-on exposure to advanced additive manufacturing systems
● Clear growth paths, for example:
Junior Tech Support Engineer → Field Engineer → Senior Engineer → Product Specialist / Technical Trainer / R&D Support
● Opportunity to join international trade shows and customer demos
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Benefits
● KM visa / work permit sponsorship
● Competitive salary aligned with Dutch market standards.
● 25 days annual holiday
● Public transportation card or allowance
● International and multicultural work environment with offices in China (HQ), the United States, Portugal and the Netherlands
● Modern office and access to advanced printing equipment
How to Apply
Interested? Please send your CV and a short motivation to Xuan Wang (wechat ID: xuancaigudu).
About Raise3D
Raise3D inspires creativity and ingenuity with innovative 3D printing technology that empowers our customers to build extraordinary things.
Our award-winning 3D printers are known for their rigorous quality standards and built specifically for the needs of our customers to be more competitive, incorporating advanced materials and large build volumes to pathfind flexible manufacturing on demand. Our customers have come to rely upon our capabilities and trust our technological leadership in 3D printing. At Raise3D we encourage and value new ways of thinking, invest in research and development and promote the use of new technologies.
Quality is at the heart of everything we do and customer satisfaction is our key performance indicator.
A Leader
Raise3D is a leading manufacturer of industrial grade 3D printers with an emphasis on helping end users achieve print reliability, large build volumes and pathfinders in flexible manufacturing.
An Innovator
By consistently delivering high-performance products, services and solutions that exceed our customers' expectations, Raise3D has earned the trust of entrepreneurs, small business and many of the biggest brands in the world.
A Global Partner
Raise3D is founded on unwavering dedication to building long-lasting relationships with our end users, our co-workers and our global resellers with Corporate Headquarters in the United States, Europe and Asia. s, Europe and Asia.
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