Resolve complex technical issues, manage server infrastructure, and provide technical support to customers. Requires 5+ years of experience in hosting, Linux system administration, or similar roles. Strong technical skills and excellent communication skills are essential.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
As a Senior Support Specialist / Linux Systems Engineer, you will be responsible for resolving complex, high-impact technical issues and taking ownership of challenging support tickets as part of a Dutch web hosting company.
This role is not junior and not script-based support. You are expected to:
- Diagnose problems deeply
- Take ownership until resolution
- Communicate clearly and professionally with customers
- Make technical decisions independently
In addition to support, you actively work on server management and infrastructure improvements.
Responsibilities
- Handle complex and escalated support tickets
- Troubleshoot and configure Linux-based hosting environments
- Manage and maintain managed servers for customers
- Perform server updates, upgrades, and new server deployments
- Work with custom Linux, DNS, mail (Exim), and web server configurations
- Support and improve our hosting platform and internal infrastructure
- Identify recurring issues and propose structural improvements
- Communicate clearly with customers via ticketing systems and messaging tools
- Collaborate remotely with the team using Slack
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Required Experience & Skills
- Minimum 5 years of relevant experience in hosting, Linux system administration, or similar roles
- Strong experience with Linux (CLI/SSH)
- Solid knowledge of: Apache / web servers, DNS, FTP, Linux firewalls (iptables, firewalld, CSF)
- Experience with control panels such as DirectAdmin, Plesk, and/or cPanel
- Proven experience in the web hosting industry (this is a must)
- Experience managing production servers independently
- Comfortable handling escalations and complex technical issues
- Strong written English communication skills
Nice to Have
- Experience with WordPress and common CMS environments
- Knowledge of MySQL and PHP
- Experience with Node.js and/or Python
- Dutch language skills
How We Work
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- Fully remote, distributed team
- Fixed support hours, defined in consultation
- Minimum 3 hours daily overlap with CET
- Weekend or evening work only when agreed in advance
- High level of autonomy and trust
- Direct communication, no micromanagement
What We Offer
- Fully remote role (work from anywhere)
- Challenging senior-level technical work
- Real ownership and responsibility
- Room to grow technically and professionally
- Informal, professional, and pragmatic team culture
- Market-conform salary, based on experience and expertise
- Opportunities for training and professional development
We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, pregnancy, disability, or veteran status.
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