Application Support Engineer

What To Expect
We are looking for a highly motivated Application Support Engineer to join the Factory Software team. You will join a small, expert team that supports the operational health of systems that coordinate and facilitate our car manufacturing process. The ideal candidate will have a good balance of relationship building skills with users of our system, solving technical problems skills and manufacturing/warehouse systems knowledge.

What You'll Do

Ability to facilitate delivery of Tesla’s manufacturing software systems by resolving day to day issues

Understand and improve the end-to-end workflow of Factory Software applications like manufacturing execution and material flow management systems and the other integrating systems

Quickly troubleshoot technical problems, document the root cause and the solution

Build Software Applications/Tools to address the issues that require immediate solution if a permanent fix is not possible in existing Factory Software applications

Document troubleshooting guides to empower your teammates and systems users

Work directly with software developers to understand user issues and long-term directions, propose, and provide solutions for recurring problems

Setup automation and monitoring systems to optimize utilization of Factory Software

Respond to and handle business process change requests that require coordination between cross-functional teams

Be nimble and react quickly to changing business conditions

What You'll Bring

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Bachelor’s degree or higher in an engineering field or equivalent experience and evidence of exceptional ability

Working knowledge of querying databases with SQL

Experience with Python, Go or other software development languages

Must be able to understand integrated systems and their dependencies

Excellent interpersonal skills, energetic and a self-starter

Ability to identify tasks which require automation and develop the tools to address them

Proficiency working in a high-impact, responsive, and collaborative team environment - smart but humble, with a bias for action

Experience in application support or similar roles

Understanding of queues and stream processing is nice to have

Work in shifts to support production 24/7 (late shift, night shifts and weekends included)

What we offer

You will be working in our state-of-the-art Gigafactory, where you’ll solve the world's most interesting problems with the best and brightest people who share a passion to change the world. Tesla’s compensation package includes competitive salary and Tesla shares or bonuses. Typical benefits that are offered are a pension program, 30 vacation days, flexible work arrangements, corporate benefits, employee insurances, relocation, and commuting support.

, Tesla