IT Workplace Solutions Specialist

An Introduction to Primer

We’re the world's first unified payment infrastructure, empowering businesses worldwide to unleash their payment potential. By choosing our platform, merchants can take control over their payment stack, create unique commerce experiences, accelerate their roadmap and increase payment success. We strive to make something complex, incredibly simple and intuitive. The world's top investors, including Accel, Balderton, Iconiq, and Tencent, have invested in Primer's vision to rebuild payments and commerce from the ground up.

Join us in shaping the future of payments and commerce.

🔍 What will the role involve?

• Design and implement workplace technology solutions tailored to the needs of our employees, focused on enhancing productivity and collaboration.
• Support and improve a broad SaaS environment, including identity and access management, device management, collaboration tools, and internal workflows.
• Lead and contribute to initiatives that improve employee productivity through process and tooling, working closely with cross-functional teams and internal stakeholders.
• Maintain reliable and resilient technology services, supporting the development and upkeep of business continuity plans to ensure smooth operations during any disruptions.
• Develop specialised technical expertise in workplace technologies, including collaboration and productivity tools, security, endpoint management, and end-user computing.
• Partner closely with Engineering, Security, People, and Finance to deliver solutions that align with how teams work.
• Improve operational maturity and tooling decisions through clearer documentation, better monitoring and metrics, and informed evaluation and procurement of platforms.
• Offer expert support, guidance and troubleshooting for technical issues across our supported platforms.
• Our current tech stack: Google Workspace, Jira, Iru/Intune, Slack, MacOs and a few more
  
  

👀 What We'd Love To See

• Experience supporting and administering modern, cloud-first SaaS environments.
• Broad knowledge of IT systems, including email, file storage, networking, identity management, and device management
• Proficiency in diagnosing and troubleshooting web-based applications.

Interested in remote work opportunities in IT & Network Engineering? Discover IT & Network Engineering Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements.

• Understanding of data security principles and identity management best practices.
• Comfortable working across identity, endpoints, networking fundamentals, email, and file storage.
• Strong troubleshooting skills, particularly for web-based and distributed systems.
• Excellent documentation abilities, with a desire to share knowledge and mentor others, grounded in a solid understanding of security fundamentals around identity, access, and data protection.
  
  

🚫 You May Not Like It Here If

• You enjoy working in an office-setting, we are remote-first and always will be!
• You are not comfortable with shifting context and navigating ambiguity
• You don’t enjoy testing your code, we have no testers or QA’s here at Primer
  
  

Our interview process

• 30 minute call with a Talent Partner
• 60 minute team interview
• 60 minute final stage values-alignment interview
  
  

What’s life like at Primer?

We’ve been recognised as a top global employer, #1 in FinTech for ‘flexibility’!

We’re building a culture where people can come and do their best work and enjoy it. We want our people to be proud of the impact that they have at Primer, and of the work that they are doing. You will be working with a team of people who are mission-driven, smart, and reflective, and who are invested in building exceptional products and delivering success for our merchants (and we also know how to have fun along the way).

We work remotely. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships with each other through great remote working practices and thoughtfully designed face-to-face time together. Our heads-together time comes in the form of workstations, our annual company retreat, and co-working space access worldwide.

Finally, let’s go ahead and say it. The work that we do is challenging. Startups are a challenge, building category defining products is a challenge. You should be prepared for a challenge at Primer. But, there’s a big difference between a challenge and a struggle. The key difference is that the right challenge comes with the right support structures, an acceptance that not everything always goes to plan, a collaborative environment, and a great team around you. It’s never a challenge that you will face alone.

Our Benefits

🌍 We are fully remote and globally distributed; and have been since day one

💰 Competitive share options

🌴 Uncapped holiday, with 25 days minimum to be taken

🗣️ Co-working space access

📅 Workations & Company Retreat

💻 The best equipment for your role

🏠 £500 towards your home office setup

🔎 Generous learning budget

🏥 Private Medical Insurance

📈 A broad set of additional perks and benefits (depending on location)

Don’t meet every single requirement?

At Primer, we’re dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be the right candidate for this or other roles. Primer is committed to the equal treatment of all current and prospective employees, regardless of background or beliefs.

Primer adopts a zero-tolerance approach to discrimination. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.