Director of Technology Operations

Robert Half is seeking a Director of Technology Operations for a New Mexico based organization. Role is based in Albuquerque so relocation is required. Relo assistance provided. Must have experience in cloud environment, preferably AWS.

The Director of Technology Operations leads the teams that keep all systems stable, reliable, and high‑performing across the organization. This role oversees daily operations, major incident response, and the safe delivery of modernization efforts—including an enterprise AWS migration. The Director ensures employees and customers experience dependable, secure, and frictionless technology every day.

What You’ll Do

Lead service desk, infrastructure, and production operations to ensure high availability and strong performance

Drive operational maturity, automation, and disciplined change management

Oversee cloud and on‑prem environments (AWS, M365, Entra, Active Directory, servers, endpoints)

Act as Incident Commander for high‑severity outages to ensure rapid resolution and clear communication

Own vendor relationships, SLAs, and performance accountability

Improve the employee experience through responsive, hospitality‑driven support

Guide modernization efforts, CI/CD operations, observability, and SRE practices

Lead and develop managers and high‑performing technical teams

What You Bring

10+ years of progressive IT operations leadership

5+ years leading managers and multi‑team organizations

Experience running mission‑critical environments and major technology initiatives

Strong vendor management, incident leadership, and service accountability

Experience with AWS operations, ITIL/SRE/DevOps, DR/BCP expertise

Who You Are

Calm, decisive, and structured under pressure

Metrics‑driven and execution‑focused

Strong communicator with executives and frontline teams

Holds vendors and teams accountable

Builds leaders, strong culture, and high trust