Senior AI Engineer for Customer Support System

We're building the AI layer that replaces the entire customer support back-office. Not a chatbot. Not a copilot. A system that ingests tickets from any CRM, reasons through them, and resolves them — end to end — without a human in the loop.

We're growing 25% month-over-month, powering support operations at Freshworks, Ford, Avery Dennison, and several white-label deployments you interact with but don't know are us. Our team is absurdly small for what we ship. That's the point.

We're not hiring to fill a seat. We're hiring because there's more surface area than we can cover, and we need someone who can own entire problem spaces.

What you'll actually do

You'll be embedded with customers — running proof-of-concept deployments, understanding their operations, and turning those learnings into product. The feedback loop between "what the customer needs" and "what we build" should be measured in days, not quarters.

Concretely:

- Lead customer PoCs from zero to production. You'll scope them, build them, ship them, and hand them off. No PM layer between you and the customer.

- Drive the feature stack. Every PoC teaches us something. You'll turn those patterns into durable product — designing, building, and owning features through the full dev cycle.

- Work independently. We don't do handholding. You'll get context, not instructions. If something's unclear, you figure it out or you ask — either is fine, waiting isn't.

Who you are

- You can pick up a new technology, framework, or API in a day and have a working prototype by end of week. Speed of learning matters more than years on any single stack.

- You write clearly and concisely — whether it's a PoC plan, a customer-facing spec, a post-mortem, or a Slack message at midnight.

- You use AI tools aggressively in your workflow. Not as a novelty — as infrastructure. You've internalized that the ceiling on individual output has fundamentally changed, and you operate accordingly.

- You're a zero-to-one person. You'd rather build something from scratch than inherit something mature. Ambiguity energizes you.

- You care about customer support as a space. Not because it's trendy, but because you see how broken it is and want to fix it.

What we offer

- Competitive salary and meaningful equity in a company growing fast with real revenue.

- Visa sponsorship available.

- A team where your work is the product. No layers. No politics. Just building.

- The chance to be early at something that's working.

Sainapse is an equal opportunity employer.