BI Analyst

PGWay is a cutting-edge payment gateway provider revolutionizing global transactions for the iGaming industry and beyond. Operating within a massive ecosystem of 120+ brands, PGWay offers 150+ payment methods, multi currency support, and proprietary technology with SSL encryption and PCI DSS Level 1 compliance. Our all-in-one platform simplifies payments through smart routing, real-time monitoring, and tailored strategies, empowering businesses to scale globally while ensuring seamless, secure transactions.

We are looking for a BI Analyst to help us gain insight to our business operations. We operate a payment orchestration platform specializing in high-risk sectors, which means our data is high-volume and complex. You will be responsible for using our data to tell a clear story, uncover insights, and identify opportunities to improve our platform performance.

Responsibilities

• Engage directly with stakeholders to understand their business needs.
• Build and maintain interactive dashboards in Metabase.
• You will iterate on these based on user feedback to ensure fit and usefulness.
• Write SQL queries to pull data from our databases. You’ll be responsible for ensuring the data is accurate and reflects the current state of the platform.
• Help define and track key metrics such as approval rates, chargeback ratios, decline reasons, and processor performance.
• Support the internal team and customers with specific data requests to help troubleshoot issues or identify trends in transaction failures.

Requirements

• You should be very comfortable writing complex queries (CTEs, joins, window functions).
• Hands-on experience building and managing charts & visualization in BI platforms is a must. Previous experience with Metabase is an advantage.
• Experience with modern ELT workflows and platforms.
• Experience setting up Observability & Monitoring platforms such as Datadog, Coralogix is an advantage.
• Familiarity with the payments industry, particularly in high-risk or high-volume environments.
• You can explain technical data to non-technical customers and are comfortable leading a call to gather requirements.
• You prefer a dashboard that works and is easy to read over one that just looks "fancy".

Benefits:

• Learning and development opportunities and interesting challenging tasks.
• Relocation package (tickets, staying in a hotel for up to 2 weeks, and visa relocation support for our employees and their family members).
• Opportunity to develop language skills, with partial compensation for the cost of English and Portuguese language classes (for localization purposes).
• Partial compensation for tennis lessons.
• Global coverage health insurance.
• Time for proper rest, with 24 working days of annual vacation and additional paid sick days.
• Transport compensation - 200 euros net per month.
• Competitive remuneration level with annual review.
• Team building activities.

You have the opportunity to work in our office in Portugal.