Technical Customer Success Lead

About us

Photoroom was launched in 2020 after being accepted into Y Combinator and has become the world's most popular AI photo editor over the past four years. Our mission is clear: to create the best visuals for your commerce.

Photoroom puts the power of great images into more people's hands through our powerful and innovative features, from our best-in-the-world background remover to our generative AI model and tools: AI Images, AI Backgrounds and Shadows, AI Expand, and many more.

Processing over 5 billion images a year and downloaded over 200 million times, Photoroom is now the world's #1 AI photo-editing app, available across mobile, web, and via an API in over 180 countries.

Photoroom is a profitable, remote-friendly company headquartered in Paris with a global team of over 100 world-class deep learning, product, and marketing experts with backgrounds at the world's best companies. We are a diverse team of entrepreneurs building for entrepreneurs.

Role Summary

We’re looking for a Technical Customer Success Lead to drive adoption, retention, and expansion across our Enterprise and high-value customers, with a strong focus on our API offering.

You’ll own post-sales relationships end-to-end — from onboarding through long-term growth — while acting as a trusted technical and strategic partner to our customers. You’ll collaborate closely with Sales, Product, ML, and Engineering to ensure customers get maximum value from Photoroom.

Compensation: €80-85k base salary + variable (based on NRR attainment) + Stock-Options/BSPCE

Location (EMEA): Remote across Europe with monthly Paris office visits (fully reimbursed)

About the Role

• Own the success of Enterprise and high-value self-serve customers, guiding them from onboarding to long-term adoption and expansion.

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• Lead customer onboarding, technical demos, and ongoing account management, ensuring measurable product usage and satisfaction.
• Act as the first line of technical troubleshooting, clearly documenting issues and escalating when needed.
• Partner with Product, ML, Engineering, and Sales to coordinate renewals, feature testing, and customer-driven improvements.
• Capture, structure, and share customer feedback and account insights to inform product and business decisions.

About You

• Proven experience managing Enterprise or high-value SaaS customers, ideally in a technical or API-driven environment.
• Strong understanding of frontend and backend concepts, with the ability to advise and troubleshoot with technical stakeholders.
• Experience providing first-line technical support and working effectively with engineering-minded users.
• Comfortable operating in a fast-paced startup environment with autonomy, async communication, and distributed teams.
• Clear, structured communicator able to manage multiple stakeholders and priorities simultaneously.

Nice-to-have:

• Experience working with APIs, AI/ML products, or developer-focused platforms
• Additional languages beyond English

If you think you have what it takes but don’t meet every single point above, please still apply. We’d love to chat and see if you could be a great fit.

Benefits

• Work flexibly from anywhere in Europe within a 3-hour flight from Paris (HQ)
• Regular team gatherings, including in-person onboarding in Paris (1–2 weeks), yearly company offsite, team retreats, and quarterly in-person meetings
• 30 days annual leave plus local public holidays
• Competitive equity package with stock options/BSPCE
• €1,000 one-time home office grant OR €400/month co-working space stipend
• €1,000 annual learning and development budget
• Private health insurance
• Access to personalised mental health support via MokaCare
• Sports and cultural activities reimbursement
• Relocation support (up to €10k) for those choosing to move to France (visa + housing support)

Note: Visa sponsorship and relocation support are only available for roles based in France.

Hiring Process

1. Screening call with Talent Manager (30 min)
2. Technical interview with Hiring Manager (45 min)
3. Take-home assignment and live review with the team (45 min)
4. Culture fit interviews and meet the team (~3h total)
5. Reference check and offer

Support: We value diversity and aim to create an inclusive experience for all applicants. Please let us know if there’s anything we can do to make the process more accessible for you.

🌈 Diversity, Equity, Inclusion, and Belonging

We are committed to enabling everyone to feel included and valued in the workplace. We believe both the company and its culture are strongest when composed of diverse experiences and backgrounds.

That's why:

- We have flexible working hours

- We trust people to work remotely

- We extended the length of the parental leave

All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws.