Manage up to 6 premium DTC eCommerce accounts, leading strategy, communication, and execution across campaigns and flows. Expert-level Klaviyo experience required. Strong English communication skills and experience managing multiple client accounts necessary.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Nice to Have
Job Description
Senior Email Marketing Account Manager (Klaviyo Expert)
📍 Remote – Open to candidates from Latin America/South Africa
🕘 Full-Time | 40 hrs/week | 9am–5pm EST
💰 $3,000–$4,000/ USD month
About The Company:
The company is a premium retention marketing agency working exclusively with established 7- and 8-figure DTC eCommerce brands. They focus on long-term partnerships — not volume — delivering high-level Klaviyo strategy, sophisticated segmentation, and revenue-driven lifecycle marketing. They’re growing and looking for a senior, client-facing Klaviyo expert to own strategy and performance across a portfolio of high-value brands.
The Role:
You will manage up to 6 premium DTC eCommerce accounts, leading strategy, communication, and execution across campaigns and flows.
This is NOT a junior execution role. You will:
- Own retention strategy
- Lead campaign planning
- Direct cross-functional execution
- Serve as the primary client point of contact
You’ll work closely with designers, copywriters, and Klaviyo technicians to deliver high-performance email programs.
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What You’ll Be Responsible For:
- Managing 6 DTC eCommerce client accounts
- Leading Klaviyo strategy, segmentation, and campaign planning
- Creating monthly content calendars and campaign angles
- Building and optimizing email flows and pop-up forms
- Generating AI-assisted copy drafts and overseeing revisions
- Managing client communication via Slack, email, and Zoom
- Coordinating with designers and reviewing assets in Figma
- Overseeing workflow in Airtable from ideation to deployment
- Ensuring campaigns are approved, built, QA’d, and launched on time
- Delivering strategic recommendations to drive retention and revenue
- Acting as the primary owner of client satisfaction and performance
Must-Have Qualifications
- Expert-level Klaviyo experience (required)
- 3+ years of experience in email marketing or digital marketing agencies
- 2+ years of experience in Account Management
- Strong English communication skills (written and verbal)
- Experience managing multiple client accounts
- Proven ability to own the full campaign lifecycle
- Strong strategic thinking and problem-solving skills
- Comfortable working with Slack, Zoom, Airtable, and Outlook
- Experience collaborating with designers and technical teams
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Nice-to-Haves:
- Experience with other ESPs (Mailchimp, HubSpot, Omnisend)
- Familiarity with Figma (collaborative review use)
- Background in DTC eCommerce brands
- Experience working in distributed LATAM teams
Why join the company?
- Client load intentionally capped at six brands
- Premium agency positioning with strong 2026 growth forecast
- Fully remote team across LATAM, South Africa, and the Philippines
- Highly collaborative culture with strong internal systems
- Long-term growth opportunity inside a scaling agency
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