Product & Experience Delivery Specialist

At PMI, we are on a transformative journey to build a smoke-free future. We are looking for an experienced Product & Experience Delivery (P&ED) Specialist to join our People & Culture Product & Experience team in Boksburg on a fixed-term contract ending December 2026.

As a P&ED Specialist, you will ensure high standards and efficient delivery of the full range of P&ED services for PMI entities in Sub-Saharan Africa (South Africa, Senegal, Ivory Coast, and Réunion). This includes personnel and benefits administration, onboarding and offboarding processes, relocation services, payroll coordination, time & attendance, and providing local support for global P&C processes.

Your day to day

• Monitor the local benefits portfolio with broker and vendors to ensure they are meaningful, cost effective, adequate for the market and to PMI standards and effectively communicated and administered.
• Ensure effective maintenance of affiliate’s personnel administration and documentation in full compliance with legal statutory and company requirements.
• Support central payroll teams and the payroll vendors with monthly payroll processing, payroll incidents, complex cases and KPIs.
• Monitor and ensure timely preparation, update and amending of policies and procedures required based on the local legislation.
• Supervise tax declarations and clearance processes in close cooperation with central and vendor tax teams
• Provide local destination services support for relocating employees, new hires from abroad and their families, in close cooperation with vendors and the Global Mobility team.
• Contribute to managing demand, cost and quality of all local P&ED services and ensure proactive controls, risk and compliance processes, including audit compliance.
• Provide support to management of 3rd parties workers.
• Provide support to the calculation of Termination Packages is done correctly, in line with the local legislation.
• Contribute to the implementation of global P&ED strategies in alignment with business needs, P&C objectives and local requirements.
• Work in close cooperation with the local P&C Business partners on local initiatives and projects and provide consultative and advisory support on P&ED matters.
  
  

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Who We’re Looking For

We are seeking an ambitious and dynamic individual who thrives in a fast-paced, ever-changing environment. Our ideal candidate will possess:

• Degree in Human Resources, Business, Finance, or a related field
• Minimum 3+ years’ experience in HR administration and benefits coordination, with strong exposure to employee lifecycle processes
• Proven HR experience within a manufacturing or industrial environment is essential
• Solid experience in compensation & benefits administration (medical aid, retirement/provident fund, leave administration, etc.)
• Experience in a multinational environment and collaborating with remote teams
• Exposure to vendor management, compliance, and audit controls
• Experience supporting payroll processes, including expatriates or assignees, is an advantage is highly advantageous
• Excellent written and verbal communication skills in English
• French language capability is a strong asset
• Strong interpersonal, organisational, and analytical skills

Discover our full range of relocation jobs with comprehensive support packages to help you relocate and settle in your new location.

• Service-oriented mindset with a focus on improving the employee experience
• Experience with HR systems (e.g., SuccessFactors) and reporting tools such as Power BI is advantageous
• Action-oriented and solution-driven, with the ability to manage complex HR cases and continuously improve processes
  
  

What We Offer

Our success at PMI is driven by our dedicated employees who come to work every day with a sense of purpose and an appetite for progress. When you join PMI, you will:

• Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment, and explore.
• Join an inclusive, diverse culture, where everyone's contribution is valued; work alongside some of the world’s finest people and experience a sense of belonging.
• Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.
• Take pride in honoring our pledge to society: to achieve a smoke-free future!
  
  

If you are eager to accept the challenge and make a notable difference, we would love to hear from you. Apply now to be part of our remarkable team at PMI or with relevant experience and engage in our transformative journey.

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