AI Summary
Provide system support and end user assistance for the Department of Education's data systems. Analyze business and data processing problems to develop and implement solutions. Support data collection, management, and reporting for state and federal requirements.
Key Highlights
System support and end user assistance
Data system analysis and improvement
Data collection and reporting
Key Responsibilities
Provide system support and end user assistance
Analyze business and data processing problems
Support data collection, management, and reporting
Troubleshoot system issues
Make recommendations to expand or modify systems
Test and validate bug fixes and new features
Consult with management
Assess and adapt pre-developed application packages
Document policies and procedures
Technical Skills Required
Benefits & Perks
Fully remote role
37.5 hours per week contract position
Nice to Have
Experience with JIRA administration
Job Description
Job Summary (List Format): Data System Support/ Analyst
- Provide system support and end user assistance for the Department of Education’s data systems (eg, SEEDS, iNHDEX, ESSP).
- Analyze business and data processing problems to develop and implement solutions for system improvements.
- Support data collection, management, and reporting for state and federal requirements.
- Advise and train school district employees and internal staff on system access and usage.
- Troubleshoot system issues and coordinate efforts to restore normal operations.
- Make recommendations to expand or modify systems to improve workflow or serve new purposes.
- Test and validate bug fixes and new features in supported systems.
- Consult with management to ensure alignment on system requirements and principles.
- Assess and adapt pre-developed application packages for agency needs.
- Document policies and procedures related to data collection to ensure accuracy and compliance.
- Utilize Microsoft Office (Excel, Word, Outlook) and SQL for daily tasks.
- Experience with JIRA administration is a plus.
- Exceptional written and verbal communication skills required.
- Minimum 5 years of experience in data system support, administration, or as a data analyst.
- Prior experience supporting education data or Department of Education systems is highly preferred.
- Fully remote role, working Eastern Time business hours.
- 37.5 hours per week contract position.
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