IT Support Specialist

Moon Active is one of the world's fastest-growing mobile game companies, providing top-quality gaming entertainment that is enjoyed by millions of players across the globe.

Over the past five years, we have grown from 100 team members to over 2,000. We’re looking for incredible people who have a desire to create, develop and deliver an out of this world game experience. Become a part of our talented and data-driven team, join the Fun side of the Moon!

We are looking for a talented IT Support Specialist to join our IT team and provide IT services to employees. The role includes taking part in various IT activities, supporting, implementing and deploying new solutions along with maintaining the existing infrastructure, assuring that all our systems are in optimal condition, and providing the best service to our clients.

• Respond to requests for technical assistance in person, via phone, email and ticket support center;
• Install, troubleshoot and resolve end-user IT technical matters such as software, hardware, and multimedia systems;
• Provide guidance, assistance, coordination and follow-up on clients questions and issues;
• Follow standard IT procedures, logging all IT interactions and administering IT software;
• Fully supporting, configuring, maintaining and upgrading corporate IT infrastructure, including systems and networks;
• Responsible for managing the onboarding and offboarding processes end-to-end;
• Collaborate with various technical teams within the organisation;
• Identify and escalate situations requiring urgent attention;
• Support IT purchasing upon demand.

• Experience as a Help Desk / IT Support (2+years);
• High customer orientation skills;
• Familiarity with Hardware components (Desktops, Laptops);
• Experience with handling IT tasks on MacOS and Windows OS;
• Experience with one of the following IT backend environments (Active directory, Microsoft Azure AD, Okta, Microsoft Office 365, Google Workspace);
• Well experienced in supporting end-user desktop peripherals and applications such as internet browsers, printers, workstations, emails etc;
• Understanding of networking components and infrastructure (LAN / WAN, TCP/IP, DHCP, DNS);
• Communication skills for interfacing with employees in a multitasking environment;
• Solid knowledge of information security principles and practices;
• Proficiency in Polish and English.

• Join a global, data-driven company with a unique product and a strong R&D center;
• Work in an exceptional, innovative, and dynamic environment;
• Enjoy full transparency and open communication with colleagues;

Discover our full range of relocation jobs with comprehensive support packages to help you relocate and settle in your new location.

• Take advantage of tremendous opportunities for growth and career advancement
• Influence and help build personalized product experiences for millions of users. 

We offer

• Generous compensation; paid vacation and sick leave;
• Comprehensive medical and life insurance for you and your family members; 
• A MultiSport Card, Yoga & Pilates classes in the office; 
• Comfortable office located on Królewska 16 street, Warsaw;
• Free daily breakfasts and lunches, as well as a fully stocked kitchen with snacks and fruits; 
• The latest tech equipment, including macOS devices; 
• Training & Development/Tuition reimbursement;
• Friend Referral Program with generous bonuses;
• Friday Happy Hours and team gatherings to foster a fun and collaborative workplace culture;
• Relocation bonus for non-local candidates;
• Bicycle and Car parking.

We Play to Win! We Play it Smart! We Play as a Team!

We believe in investing in our employees and creating a workplace that promotes innovation, creativity, and collaboration. At Moon Active, we strive to unleash our potential and break records every day! We encourage our team members to be bold and make important decisions. Here, each one of us has a huge impact on the bottom line, we solve problems together and play as a team to win. Come join us and level up your career!