Database Engineer - IVR and Analytics

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

The Database Engineer is responsible for the design, development, and administration of databases that support IVR applications, call center services, and analytics platforms. This role ensures that data layers for both runtime IVR systems and analytical workloads are reliable, scalable, and well-integrated with application and cloud components.

The position works closely with IVR Engineers, Application Architects, DevOps, QA, and Data Analytics teams. In addition to core database engineering responsibilities, the role supports analytics use cases and provides backup coverage for the Data Analytics team as needed.

Responsibilities:

• Design, develop, and administer databases supporting IVR and call center applications
• Support databases used by both runtime IVR services and analytics platforms
• Write, maintain, and optimize SQL for configuration changes and application enhancements
• Integrate databases with stateful IVR applications, web applications, and cloud-based components
• Support development of call center analytics systems and data pipelines
• Ensure data availability, integrity, performance, and scalability
• Perform routine database maintenance, monitoring, and troubleshooting
• Collaborate with IVR Engineers, Architects, and DevOps on application and infrastructure changes

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• Perform basic analytics work and provide backup support to the Data Analytics team during time off
  
  

Qualifications

• 3+ years of experience as a Database Administrator or Database Engineer
• Strong proficiency in SQL
• Experience with relational databases such as MySQL, Aurora DB, and Redshift
• Experience working with NoSQL and RDBMS technologies
• Familiarity with cloud-based database development
• Experience integrating databases with application and service layers
• Experience with Java, Python, or Go
• Shell scripting experience
  
  

Nice to have:

• Experience supporting analytics or reporting systems
• Prior experience in IVR, contact center, or telecom-related systems
  
  

Additional Information

We offer:

• Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• ForeverRemote work culture: make the most of the flexibility that comes with remote work.
• Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
• Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.