Crossover's Director of Talent Strategy will design and operationalize systems to attract top talent, focusing on scaling, reliability, and quality. The role requires close collaboration with senior leaders and direct AI usage. Key responsibilities include architecting and refining systems, engaging with stakeholders, and leveraging AI tools to drive results.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
Most organizations acknowledge that their hiring processes are broken. Very few understand how to repair them.
If you do, this role is designed for you.
Reporting into People and Talent Operations, this is fundamentally a systems design and operational execution role where hiring serves as the domain. You won't be expected to arrive as a deep subject-matter expert in recruiting. Instead, you must excel at architecting systems that produce measurable outcomes — systems that scale, repeat reliably, and withstand the friction of real-world conditions.
The core challenge is straightforward in concept yet demanding in practice: architect and run a system that reliably attracts the right talent into the organization, on schedule, at a consistent quality threshold, and into positions where they thrive and remain. That system must function not only for straightforward, well-scoped requests, but also for vague, high-pressure, non-standard scenarios. This role demands continuous ownership, sound judgment, and the rigor to resolve problems in ways that reinforce the system rather than layering on unnecessary complexity.
Stakeholder engagement is essential. You will collaborate with senior leaders who hold firm opinions, juggle conflicting priorities, and provide incomplete inputs. You will operate without formal authority. Success will come from earning trust, identifying alignment, and making trade-offs explicit — maintaining the quality standard while ensuring stakeholders feel acknowledged and supported.
This is an AI-native environment. You will engage with AI tools daily, leveraging them to produce drafts, validate hypotheses, evaluate results, probe edge cases, and uncover trends. You won't delegate ideas to engineers and stand by. You'll prototype, test, troubleshoot, document, and refine directly, then collaborate with technical teams when it's time to productionize or scale.
We believe in transparency, because we respect your time. This role is not suited to everyone.
If any of these statements resonate, this is probably not the right opportunity:
- You prefer identifying problems over driving solutions from start to finish
- You rely on authority, organizational hierarchy, or clearly defined ownership structures to accomplish work
- You delegate execution to engineers rather than engaging directly with the work
- You interpret critique or resistance as personal rather than as valuable input
- You optimize isolated components without considering broader system implications
- You are drawn to the concept of fixing broken systems more than the daily reality of doing so
Finally, in the interest of candor: our hiring process demands substantive effort. Most applicants dedicate considerable time, reflecting the nature of the role itself.
If reading this description energized rather than discouraged you, we would genuinely welcome your application.
What You Will Be Doing
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- Architecting and refining comprehensive systems that transform unclear requirements into consistent, high-caliber results
- Engaging directly with senior stakeholders to define real constraints, make trade-offs visible, and reach consensus on success criteria
- Applying AI tools daily to create, validate, evaluate, and iterate on system elements, then layering in human judgment and quality assurance
- Maintaining full ownership from initial concept through execution, measurement, and ongoing refinement — no handoffs, no fragmented accountability
- Detecting patterns, tracing root causes, and evolving the system using outcome data and real-world insights
- Identifying issues and delegating execution elsewhere
- Refining a single system component without accounting for cascading impacts
- Depending on formal authority, organizational structure, or escalation channels to drive progress
- Relying exclusively on specialists rather than engaging directly with the work
- Sidestepping complex problems, challenging stakeholders, or clear accountability
Architect, own, and iteratively strengthen the systems that consistently deliver high-quality hires on schedule and into roles where they perform well and remain long-term.
Basic Requirements
- 5+ years of experience in business operations, people or talent operations, program management, or a similarly system-intensive function
- Direct experience hiring for your own team or area of responsibility, with measurable accountability for hiring results (e.g., time-to-fill, quality, retention)
- Hands-on experience designing and launching operational systems from the ground up, not solely sustaining existing ones
- Experience developing organizational and operational artifacts such as role specifications, org charts, career ladders, RACIs, workflows, or decision frameworks
- Strong written communicator: has authored SOPs, process documentation, or post-mortems utilized by others
- Working knowledge of U.S. hiring practices and regulations, including compliance requirements
- Confidence collaborating directly with senior leaders in the absence of formal authority
- Practical, day-to-day use of AI in operational contexts, with awareness of quality and trade-offs
- Availability for a minimum of four hours overlapping U.S. business hours on weekdays
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- Experience evolving a system across multiple cycles informed by performance and retention metrics
- Familiarity with low-code platforms, automation tools, or agentic workflows
- Experience designing dashboards or data visualizations tailored for executive stakeholders
- Background in high-growth, high-accountability, or private-equity-backed organizations
Crossover has been a pioneer of the remote work model since our inception in 2014 - helping thousands of people advance their careers. We specialize in full-time, long-term remote jobs - not short-term "gigs" or part-time freelancing side ventures. Our platform provides businesses with the fairest hiring on earth by basing 90% of the decisions on objective assessments of a candidate's skills and abilities to perform Real Work. Since we are 100% remote, people can work from anywhere and earn standardized and competitive compensation, regardless of where they choose to live.
There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!
Working with Crossover
This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.
Crossover Job Code: LJ-5712-PK-COUNTRY-DirectorofTale
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