AI Summary
Mercier Consultancy MD seeks a French-Speaking Telecom Customer Service Agent to assist customers with inquiries and issues via phone, email, and chat. Key responsibilities include providing technical and billing support, resolving complaints, and documenting interactions. Ideal candidates are fluent in French, possess customer service experience, and have a strong understanding of telecom products.
Key Highlights
French-speaking customer support role in the telecom industry.
Involves technical support, billing assistance, and complaint resolution.
Opportunity to work in Greece with a fully paid relocation package.
Key Responsibilities
Assist French-speaking customers through various channels (phone, email, and chat) with inquiries related to telecom products and services.
Provide technical support, billing assistance, and address service-related issues professionally.
Resolve customer complaints efficiently, aiming for a high level of customer satisfaction.
Accurately document all customer interactions in our CRM system for continuity and quality assurance.
Collaborate closely with technical teams to troubleshoot complex issues and provide timely resolutions.
Stay updated on new telecom products, features, and industry trends to ensure informed support to customers.
Technical Skills Required
Benefits & Perks
Competitive Monthly Salary
Fully Paid Relocation Package
2 Extra Salaries Per Year
Fully Paid Training
Health Insurance
Nice to Have
English proficiency is an advantage.
Job Description
Mercier Consultancy MD is thrilled to offer the position of French-Speaking Telecom Customer Service Agent, with the exciting opportunity to work in Greece! This role is ideal for individuals who are passionate about the telecom industry and excel in providing exceptional customer service. You will be the point of contact for our French-speaking customers, helping them navigate their telecom inquiries and ensuring a delightful experience.
Key Responsibilities
- Assist French-speaking customers through various channels (phone, email, and chat) with inquiries related to telecom products and services.
- Provide technical support, billing assistance, and address service-related issues professionally.
- Resolve customer complaints efficiently, aiming for a high level of customer satisfaction.
- Accurately document all customer interactions in our CRM system for continuity and quality assurance.
- Collaborate closely with technical teams to troubleshoot complex issues and provide timely resolutions.
- Stay updated on new telecom products, features, and industry trends to ensure informed support to customers.
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- Fluency in French (both written and spoken); English proficiency is an advantage.
- Prior experience in customer service or technical support, preferably in the telecom sector.
- Strong understanding of telecom products and services.
- Exceptional communication and interpersonal skills, with a strong commitment to customer service.
- Ability to work independently and manage multiple customer inquiries in a fast-paced environment.
- Proficient in using CRM systems and general computer applications.
- A positive attitude and eagerness to learn and grow within the telecom industry.
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- Competitive Monthly Salary
- Fully Paid Relocation Package
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