We are seeking a Python L3 Support Engineer to provide advanced technical support, troubleshoot complex issues, and collaborate with development and operations teams. The ideal candidate will have strong proficiency in Python programming, experience with FastAPI framework and scripting, and in-depth knowledge of MongoDB. The role requires excellent problem-solving and communication skills, with the ability to work independently and as part of a team.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
We are looking for a Python L3 Support Engineer to work on remote from anywhere in Mexico for a multicultural project with stability and growth in the short, medium and long term.
Required Qualifications:
The ideal candidate will provide advanced technical support, troubleshoot complex issues, and collaborate with development and operations teams to ensure system reliability and performance.
Key Responsibilities:
- Serve as the escalation point for complex technical issues related to Python applications and MongoDB databases.
- Diagnose, analyze, and resolve production incidents, ensuring minimal downtime and data integrity.
- Develop and maintain scripts and tools for monitoring, automation, and reporting.
- Document troubleshooting steps, solutions, and best practices for knowledge sharing.
- Participate in on-call rotation and provide timely responses to critical incidents.
- Communicate effectively with stakeholders, providing updates and post-incident reports.
- Collaborate with development teams to identify root causes and implement long-term solutions.
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Required Skills & Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 3+ years of experience in L3 support or similar roles.
- Strong proficiency in Python programming, experience with FastAPI framework and scripting.
- In-depth knowledge of MongoDB.
- Experience with monitoring tools, log analysis, and incident management.
- Familiarity with ETL processes and data streaming concepts.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
Preferred:
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- Experience with cloud platforms (AWS).
- Knowledge of key management and encryption best practices.
- Familiarity with CI/CD pipelines and DevOps practices
Offer:
- Payroll
- Superior Benefits
- Direct hire by client
- Multicultural teams
- Full remote job
If you are looking for a new professional challenge, this is a good opportunity, let's talk about your next professional experience.
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