Head of Talent Operations

Hiring is deeply flawed. Nearly everyone recognizes this. Very few understand how to repair it.

This role is designed for someone who does.

Though this position resides within People and Talent Operations, it is at its core a systems design and operations function where hiring serves as the focal domain. You are not required to be a subject-matter authority in hiring. You are required to be an expert in constructing systems that produce measurable outcomes — systems that scale, repeat reliably, and hold up under real-world strain.

The challenge is straightforward to articulate and demanding to execute: design and run a system that reliably brings the right talent into the organization, on schedule, meeting the appropriate quality threshold, and placing them in roles where they thrive and remain. That system must function not only for straightforward, clearly defined requests, but also for ambiguous, high-stakes, and non-standard scenarios. This role demands continuous ownership, sound judgment, and the discipline to resolve problems in ways that reinforce the system rather than introduce additional complexity.

Stakeholder management is essential. You will collaborate with senior leaders who hold firm perspectives, juggle conflicting priorities, and provide imperfect information. You will lack formal authority. Your success will depend on earning trust, identifying shared interests, and making trade-offs explicit — maintaining the quality standard while ensuring stakeholders feel acknowledged and supported.

This is an AI-first workplace. You will engage with AI tools daily, leveraging them to produce drafts, validate concepts, assess results, examine edge cases, and identify trends. You won't delegate ideas to engineers and wait for delivery. You'll prototype, experiment, troubleshoot, document, and refine personally, then collaborate with others when scaling or hardening becomes necessary.

We also believe in transparency, because wasting your time serves no one.

This role is not for everyone. If any of the following describe you, this is likely not a good match:

• You favor diagnosing issues over owning end-to-end solutions
• You require authority, formal organizational structure, or designated owners to accomplish work
• You delegate to engineers exclusively rather than engaging hands-on yourself
• You interpret feedback or resistance as personal criticism instead of valuable input
• You optimize isolated components while overlooking systemic impact
• You are drawn to the concept of fixing broken systems more than the execution of doing so
  
  

This is a global, remote position offering high autonomy and high accountability. You must be accessible for a minimum of four hours overlapping with U.S. business hours on weekdays. Beyond that window, your schedule is primarily self-managed.

One final note, in the interest of clarity: our application process demands genuine effort. Most candidates dedicate substantial time because the role itself requires it.

If reading this made you feel more energized — not less — we would genuinely welcome hearing from you.

What You Will Be Doing

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• Designing and refining end-to-end systems that convert ambiguous requirements into consistent, high-quality results
• Collaborating directly with senior stakeholders to define true constraints, expose trade-offs, and establish shared definitions of success
• Leveraging AI tools every day to create, test, evaluate, and iterate on system elements, then applying human oversight and quality assurance
• Taking full ownership of your work from initial concept through delivery, measurement, and refinement — no handoffs, no partial accountability
• Recognizing patterns, diagnosing underlying causes, and enhancing the system based on performance data and practical feedback
  
  

What You Won’t Be Doing

• Diagnosing issues and delegating execution to others
• Improving isolated system components while disregarding downstream consequences
• Depending on formal authority, organizational structure, or escalation pathways to advance work
• Relying solely on specialists rather than engaging directly yourself
• Steering clear of complex problems, challenging stakeholders, or personal accountability
  
  

Head Of Talent Operations Key Responsibilities

Design, own, and iteratively improve the systems that consistently deliver high-quality hires on schedule and into roles where they perform well and remain.

Basic Requirements

• 5+ years of experience in business operations, people or talent operations, program management, or a comparable system-focused role
• Direct experience hiring for your own team or function, bearing accountability for hiring results (e.g., time-to-fill, quality, retention)
• Hands-on experience designing and deploying operational systems from start to finish, not solely maintaining existing ones

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• Experience producing organizational and operational artifacts such as role specifications, org charts, career ladders, RACIs, workflows, or decision frameworks
• Strong written communication skills: has created SOPs, process documentation, or post-mortems used by others
• Working knowledge of U.S. hiring practices and regulations, including compliance requirements
• Comfort engaging directly with senior leaders in the absence of formal authority
• Practical, daily application of AI in operational contexts, with attention to quality and trade-offs
• Availability for a minimum of four hours overlapping U.S. business hours on weekdays
  
  

Nice-to-have Requirements

• Experience iterating on a system across multiple cycles informed by performance and retention metrics
• Familiarity with low-code platforms, automation tools, or agentic workflows
• Experience developing dashboards or visualizations intended for executive audiences
• Background in high-growth, high-accountability, or private-equity-backed organizations
  
  

About Crossover

Crossover has been a pioneer of the remote work model since our inception in 2014 - helping thousands of people advance their careers. We specialize in full-time, long-term remote jobs - not short-term "gigs" or part-time freelancing side ventures. Our platform provides businesses with the fairest hiring on earth by basing 90% of the decisions on objective assessments of a candidate's skills and abilities to perform Real Work. Since we are 100% remote, people can work from anywhere and earn standardized and competitive compensation, regardless of where they choose to live.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with Crossover

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

Crossover Job Code: LJ-5712-PK-COUNTRY-HeadofTalentOp.002