Lead and scale MPX's software development, infrastructure, and IT operations functions. Partner with the CEO and Managing Director, Technology & Product, to turn strategy into reliable delivery. Ensure enterprise-grade security and compliance.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
SENIOR DIRECTOR IT OPERATIONS
Location: Portland, Maine-*Relocation Assistance*
Reports to: Chief Operations Officer
About MP
MPX helps organizations deliver critical, compliant communications — in print and digital form securely and at scale.
We serve leading health plans, insurers, and financial institutions, combining deep print-and-mail expertise with a modern, AWS-based platform built for reliability and compliance.
As we scale, we’re expanding our leadership team with a technology executive who can ensure flawless execution across software development, infrastructure, and operations.
About the Role
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We’re seeking a Senior Director IT Operations to lead MPX’s software development, infrastructure, and IT operations functions.
This new Management role owns the execution engine of our technology organization — driving disciplined development, operational reliability, and security.
You’ll partner with the CEO and Managing Director, Technology & Product, who leads product vision and technology innovation, to turn strategy into reliable delivery.
What You’ll Do
- Lead and scale MPX’s software-development teams, ensuring sprint discipline, quality assurance, and predictable releases.
- Oversee all technology operations, infrastructure, and hosted environments across AWS and on-prem systems.
- Implement modern Agile and DevOps practices for continuous integration and deployment.
- Ensure enterprise-grade security and compliance (SOC 2, HIPAA, PCI).
- Establish data strategy, data governance, analytics, and operational metrics tracking.
- Manage internal IT service delivery and enforce ITIL-based processes.
- Partner cross-functionally with Product, Client Success, and Operations to align tech delivery with business commitments.
- Build and mentor a multidisciplinary team of engineers, developers, and operations professionals.
- Own dashboards, KPIs, and executive-level reporting for development and system performance.
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Who You Are
- 15+ years leading software development and technology operations in SaaS, fintech, or regulated industries.
- Deep experience with AWS, Agile delivery, CI/CD, and infrastructure automation.
- Proven ability to manage security and compliance frameworks.
- Proven ability with data models, data architecture, and analytics reporting.
- Adept at balancing strategic leadership with hands-on problem solving.
- A process-minded, collaborative leader who builds scalable systems and teams.
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Why Join MPX
- Shape the technology operations of a growing company with national-level impact.
- Reports to the COO & is a member of the senior staff.
- Lead teams where reliability, compliance, and innovation intersect daily.
- Enjoy a culture that blends Maine authenticity with enterprise-class ambition.
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