System Administrator

BrainRocket is a software development company and digital solutions provider. The company has created over 40 cutting-edge products spanning 20 different markets. Our team of around 670 tech-savvy professionals successfully deliver scalable projects that are custom-made to the customers’ needs. We also strive to create a culture centered around personal and professional growth for employees, in a positive and welcoming environment.

We're looking for a System Administrator to join our team in Valencia, Spain, and provide hands-on technical support to our employees! You’ll be responsible for troubleshooting hardware, software, and network issues, ensuring smooth day-to-day operations across our office.

✅ Responsibilities:

✔️ Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

✔️ Respond to queries in Jira, in person, via corporate messenger, or over the phone.

✔️ Write training manuals and documentation.

✔️ Train computer users on system use and best practices.

✔️ Maintain daily performance of computer systems.

✔️ Ask targeted questions to determine the nature of technical problems.

✔️ Walk customers through step-by-step problem-solving processes.

✔️ Install, modify, and repair computer hardware and software.

✔️ Clean up and optimize computer systems.

✔️ Run diagnostic programs to troubleshoot and resolve issues.

✔️ Resolve technical issues related to LAN, WAN, and other network systems.

✔️ Install and configure computer peripherals for users.

✔️ Follow up with customers to ensure issues are resolved.

✔️ Maintain and manage inventory of IT assets.

✅ Requirements:

✔️ At least 3 years of experience working in a system administration, help desk or IT support environment.

✔️ Ability to diagnose and resolve basic technical issues.

✔️ Ability to work in a fast-paced environment.

✔️ Excellent oral communication skills.

💡 Would be a plus:

✔️ Experience with MDM systems for Apple devices.

✔️ Familiarity with Mikrotik and Ubiquiti network hardware.

✔️ Experience with CCTV systems.

✔️ Experience with access control systems and intercoms.

✔️ Knowledge of meeting room equipment setup and troubleshooting.

✅ We offer excellent benefits, including but not limited to:

✈️ Relocation package (tickets, staying in a hotel for 2 weeks);

🏖️ 23 vacation days + 6 days of sick leave (without a Doctor's note)

🏥 Medical insurance

🎁 Birthdays, milestones and employee anniversaries celebrations

🏋️ Social Club with gym and more than 50 events per year - coming soon

🍲 Breakfast and lunches in the office (partially covered)

📚 Language classes & tennis lessons (partially covered)

Join BrainRocket and rock with us! 🚀