Cyber Services Manager

Beazley Security is a global cybersecurity firm committed to helping clients enable advanced cyber defences that reduce risk with quantifiable results. We are comprised of top talent from private industry, government, intelligence, and law enforcement who are specialists in threat detection, incident response, digital forensics, offensive security, risk management, and cyber resilience. As a subsidiary of specialty insurance giant, Beazley Insurance, we’ve been at the forefront of cyber insurance management and breach response activities for business clients in the US, UK, and Europe since 2017. At Beazley Security, we leverage nearly two decades of cyber incident experience, a strong services division, and a business strategy focused on growth, to realize our goals and deliver benefit for clients.

As a company, we are committed to upholding our core values of Belonging, Integrity, Service, Accountability, and Curiosity. We believe these values are essential to creating a strong and inclusive workplace culture, as well as to delivering world-class cybersecurity solutions to our clients worldwide. As Beazley Security, these values will continue to thrive, with an extra emphasis on expansion of our capabilities and capacity in helping solve unique client challenges.

Summary:

The Cyber Services Manager will manage and direct the investigation of cyber security incidents and work with other stakeholders on Beazley’s cyber risk offerings. Other duties may also include managing external experts, ensuring customer satisfaction with the incident response process, working with the business units to develop and improve product and service offerings and supporting marketing efforts for Beazley products. This includes:

• Engage, consult, and advise Beazley Security customers regarding information security and risk management best practices, with a particular focus on DACH, but also Europe-wide.
• Ensure customers are guided through a consistent journey that maximises commercial opportunities for Beazley Security. This may include working with the business units to develop and improve product and service offerings and supporting marketing efforts for Beazley Security services.
• Ensure that Beazley insurance customers use the risk management resources they are entitled to receive, and benefit from Beazley Security’s value-add service and product portfolio.
• Manage and coordinate the investigation of cyber security incidents covered by Beazley insurance policies.

Responsibilities:

• Risk Management: Deliver cyber risk management services to customers, for example onboardings calls or incident management tabletop exercises. Develop commercial opportunities in this space, working directly with our customers.
• Business Development: Provide input, in conjunction with business units, to the further development and growth of Beazley Security opportunities.
• Client Satisfaction: Ensure high quality service delivery and customer satisfaction consistent with Beazley values and Beazley brand.
• Incident Management: Manage cyber incidents involving Beazley insureds, including liaising with internal stakeholders and managing third-party experts throughout the breach response lifecycle. Work with the Beazley Claims team to ensure that services are consistent with insurance policy obligations and claims business needs are met.
• Product Development: Help develop new products and improve existing products to provide a competitive advantage in the marketplace.
• Marketing Support: Assist with marketing efforts, including speaking at conferences, client meetings and marketing campaigns and initiatives.
• Expert Resource: Maintain high level of expertise in matters related to privacy breaches and cyber security incidents to be a resource to internal and external audiences.

Qualifications:

• Degree from any discipline.
• Relevant Certifications preferred including:

o Certified Information Systems Security Professional (CISSP)

o Certified Information Privacy Manager (CIPM)

o Certified Information Security Manager (CISM)

o Certified Information Privacy Professional (CIPP)

o Certified ISO 27001 Auditor or Security Officer

o GIAC Cyber-Security and/or Incident Response certifications

o Other cyber security or information technology industry certification

• Experience in data security and/or data privacy issues.
• Professional approach to interact successfully with managers/colleagues/external legal and other services providers.
• Readiness to travel for client deliveries as necessary.
• Excellent communicator, both verbal and written, with strong public speaking ability.
• Ability to communicate in German and English at “C2” level under the Common European Framework of Reference for Languages (CEFR)
• Ability to effectively work in crisis and pressure situations.
• Autonomous and self-sufficient as key player in a highly virtualized, global team.

Competencies:

• Information-seeking.

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• Customer focus.
• Team-working.
• Initiative.
• Problem-solving.
• Detail-oriented.
• Achievement driven.
• Strong focus on client service.

Beazley Security Offers:

• Fully remote work opportunities to fit your lifestyle.
• Competitive salary with a commission structure.
• Flexible working arrangements to support balance.
• Generous parental leave to support your family.
• Private healthcare for peace of mind.
• A strong pension scheme to help secure your future.
• A lifestyle allowance to enhance your well-being.
• Life insurance and long-term disability coverage for added security.
• Opportunities to grow through career advancement and ongoing training.
• Access to industry conferences and events for professional development.

Beazley Security is an equal-opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.