Technical Account Manager

Be the Safe Pair of Hands Customers Rely On

• Own customer environments, technical outcomes and long-term trust
• Act as a trusted technical advisor, leading escalations and guiding customers through complexity
• Thrive in a culture that values accountability, automation-first thinking and doing things properly
• Earn $120,000–$150,000 + super, aligned to experience and impact

A Managed Services Business Built for Scale, Not Shortcuts

GPK Group is a national IT Managed Services business with deep expertise in the retail sector, particularly supermarkets — environments where uptime, security and consistency are critical. Alongside managed services, GPK delivers capability across POS software, field services, cloud, networking, cybersecurity, CCTV and security systems, and ISP services.

This is a business in active transformation. Growth is intentional, standards matter, and there’s a clear expectation that people take ownership of what they commit to. GPK values professionals who are proactive, structured and genuinely care about doing things properly — not just fast.

If you’re motivated by meaningful customer relationships, technical depth, and improving how work gets done through automation and smarter systems, this is an environment where your contribution will be felt.

For more information, please visit www.gpkgroup.com.au

Trusted Advisor, Not Ticket Taker

GPK Group is looking for a full-time Technical Account Manager based in Melbourne, with flexibility to work from either Hallam (Head Office) or the CBD office (near City Hall), depending on what’s closest to you.

You’ll take ownership of a portfolio of 4–5 key managed services customers, including a top-five account. For many of these customers, you’ll effectively operate as their IT Manager — providing advisory guidance, technical leadership, escalation management and confidence that their environment is in safe hands.

You’ll also benefit from a structured transition, shadowing the current Technical Account Manager as accounts are handed over, allowing you to build trust, context and momentum properly.

What You’ll Own Day to Day

• End-to-end technical delivery and accountability across assigned managed services accounts
• Trusted advisory, escalation management and technical leadership for customers
• Secure, stable and scalable environments, with a proactive improvement mindset
• Contribution to project delivery, presales support and opportunity identification
• Strong documentation standards and an automation-first approach to efficiency
• Participation in rostered after-hours on-call support

Your Ramp-up: Set Up to Succeed

Your onboarding is structured, practical and hands-on. You’ll spend your early weeks getting across GPK’s systems, tools, processes and standard operating environments, with support from experienced team members. Where required, you’ll complete relevant product certifications to ensure confidence across the platforms you’ll be managing.

To set you up properly, Technical Account Managers are office-based for the first six months. This enables close collaboration, faster learning and strong internal relationships. From there, the role transitions to a hybrid model, typically three days in the office with flexibility to work from home.

Who Thrives Here

This role suits a technically credible professional who combines strong judgement with confident customer presence.

You’ll bring at least three years’ experience in a senior technical or Technical Account Manager-style role within an MSP environment, along with deep hands-on experience supporting complex IT environments. Just as importantly, you’ll have a proven ability to build trust with customers, navigate high-expectation situations and take ownership of outcomes.

You’ll bring the technical depth — and the way of working that makes customers trust you.

• Strong Microsoft OS (Server/Desktop) and Windows Server foundations
• Experience supporting modern, multi-site environments across networking, virtualisation and security
• Confident in MSP toolsets (e.g. ConnectWise, IT Glue) with disciplined, meaningful documentation
• Analytical end-to-end problem solver who clearly communicates technical outcomes to customers
• Automation-first mindset, with PowerShell/scripting highly regarded
• Proactive and accountable — you follow through without being chased
• Calm, credible and confident in customer-facing situations
• Genuinely motivated by technology, standards and continuous improvement

This is a high-trust role for someone who wants to be known as a dependable presence for customers — and a professional peers rely on because you consistently raise the standard.

The Value Exchange

Salary of $120,000 – $150,000 plus super, with flexibility toward the higher end for the right candidate

• Hybrid work arrangements after the initial ramp-up period
• Phone or technology allowance and/or devices provided
• Car allowance to support onsite customer visits where applicable
• Subsidised gym membership and team wellness initiatives
• Friday lunches
• Training, development and certification support aligned to business needs
• Clear career pathways across account management, service delivery, presales or architecture, and innovation or product teams
• Relocation support available for the right candidate
• Opportunities to participate in an optional, voluntary after-hours on-call roster, with additional remuneration in line with the enterprise agreement

If This Sounds Like You, We Should Talk

If you’re a technically strong, customer-trusted professional who values accountability, automation and doing things properly, we’d love to hear from you. Apply now!