Technology Support Engineer

We are looking for an experienced Technology Support Engineer to join a high-performance, technology-driven trading firm in Amsterdam.

In this role, you will support and enhance the enterprise IT systems and applications that enable employees to perform at their best. You’ll work at the intersection of user experience and operational excellence — ensuring technology is reliable, secure, and continuously improving.

This position combines hands-on technical expertise with strong stakeholder engagement, offering the opportunity to lead impactful improvements across a dynamic organisation.

What You’ll Do

User Support & Incident Management

• Act as the primary point of contact for IT-related requests and incidents
• Deliver timely resolutions while minimizing business disruption

Stakeholder Engagement

• Build trusted relationships with users and key stakeholders
• Understand business needs to maintain and optimise the IT environment

IT Lifecycle Management

• Manage onboarding and offboarding processes
• Oversee user access, permissions, and device provisioning

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Proactive IT Operations

• Monitor system performance and implement alerting solutions
• Identify trends and resolve potential issues before they impact users

Process Improvement & Automation

• Standardise IT processes and enhance documentation
• Develop self-service tools and knowledge resources to empower users

Security & Compliance

• Conduct regular audits to ensure adherence to internal security policies and industry standards

Project Leadership

• Lead and contribute to IT projects aimed at improving infrastructure and user experience
• Support office expansions and manage user-facing hardware deployment

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Enterprise Solutions Collaboration

• Analyse and recommend improvements to user-facing technologies
• Collaborate with broader IT teams to ensure seamless service delivery

What We’re Looking For

• 5+ years of experience in end-user support and enterprise IT operations
• Strong expertise within the Microsoft ecosystem (Windows OS, Office Suite, Active Directory, DNS, Group Policy, DHCP)
• Hands-on experience with SCCM, Intune, RDP, Zoom, Slack, Confluence, and collaboration tools
• Experience supporting desktops, laptops, mobile devices, printers, and AV equipment
• Operational knowledge of VMware, backup solutions, datastore management, and basic network troubleshooting
• Experience managing user access, SOE image creation and deployment
• Strong understanding of change management processes and IT documentation standards
• A proactive, service-oriented mindset with excellent communication skills

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The environment

You’ll be part of a collaborative, high-calibre technology organisation focused on continuous improvement and engineering excellence. The culture values curiosity, ownership, and teamwork, offering the opportunity to work alongside talented professionals solving complex, real-world problems at scale.

In addition, you can expect:

• A highly competitive, performance-based bonus structure linked to global firm performance
• The opportunity to work alongside top-tier professionals from over 40 countries
• 25 paid vacation days and fully covered first-class commuting expenses
• Ongoing training opportunities and health insurance discounts
• Extensive office perks, including daily breakfast and lunch, premium barista coffee, sports and leisure activities, weekly social events, and on-site wellness offerings
• Competitive relocation support and visa sponsorship where required

Feel free to check our website for more openings and let's get in touch for your next challenge in 2026!

https://elityglobal.com/careers