Senior SAP Basis Administrator & Solution Manager Expert

Key Responsibilities

SAP Basis Administration

• Install, configure, upgrade, patch, and maintain SAP systems (S/4HANA, NetWeaver, BW/4HANA, Fiori, etc.) across development, quality, and production landscapes.
• Perform system copies, client copies, refreshes, kernel upgrades, and support package/EHP installations.
• Administer SAP HANA database (or other DBs) — including backups, recovery, performance tuning, and high availability setups.
• Monitor system performance, logs, dumps, and alerts; troubleshoot and resolve technical issues proactively.
• Manage user administration, roles, authorizations, security, and compliance (including UAE data protection and regulatory requirements).

SAP Solution Manager (SolMan) Expertise

• Implement, configure, and administer SAP Solution Manager 7.2 (or Cloud ALM) for the full landscape.
• Set up and manage ChaRM (Change Request Management) and QGM for controlled transports and change management — critical for application development.
• Configure Technical Monitoring, Business Process Monitoring, EarlyWatch Alerts (EWA), Root Cause Analysis, and Diagnostics.
• Implement ITSM (IT Service Management) processes, including incident, problem, and request management.
• Maintain Solution Documentation, Test Suite, and integration with development tools.

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• Use SolMan for proactive system health checks, maintenance planning, and reporting.

Managed Support Services (AMS)

• Deliver 24x7 managed support with adherence to SLAs for availability, incident resolution, and performance.
• Provide on-call rotation support and handle high-priority incidents.
• Perform proactive maintenance, capacity planning, performance optimization, and quarterly health checks.
• Manage backup/recovery strategies and disaster recovery (DR) testing.
• Support system audits, security reviews, and compliance reporting.

Application Development Support

• Collaborate with ABAP, Fiori, and integration developers to maintain stable DEV/QA/PROD environments.
• Facilitate smooth transport management and release processes using SolMan ChaRM.
• Support custom developments, interfaces, and enhancements (e.g., integrations with real estate-specific systems for leasing, property management, or external CRMs).

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• Optimize system performance for custom reports, workflows, and high-volume real estate transactions (contracts, billing, etc.).
• Assist in landscape strategy for agile development and potential DevOps practices.

Real Estate-Specific Focus

• Ensure technical stability for SAP RE-FX (Flexible Real Estate Management) and integrated modules (FI, CO, AA, PS).
• Support business processes such as lease-in/lease-out, property valuation, tenant management, service charges, and IFRS 16/ASC 842 compliance.
• Handle any custom developments or third-party integrations relevant to UAE real estate operations (e.g., local regulatory reporting, property portals).

Required Qualifications & Skills

Experience

• 6–10+ years in SAP Basis administration.
• 3–5+ years hands-on with SAP Solution Manager (configuration of ChaRM, Monitoring, ITSM).

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• Experience in managed services / AMS delivery for enterprise customers.
• Exposure to real estate, property management, or RE-FX module is a strong advantage.
• Technical Skills
• Deep knowledge of SAP S/4HANA, NetWeaver, HANA DB administration.
• Strong expertise in transport management, security, performance tuning, and system copies.
• Experience with cloud/hybrid landscapes (SAP BTP, AWS, Azure, or GCP for SAP).
• Familiarity with Linux/Unix, Windows, and database administration (HANA preferred).
• Knowledge of ITIL processes for managed services.

Soft Skills & Other

• Excellent problem-solving, analytical, and communication skills.
• Ability to work independently and as part of a multi-vendor team in a dynamic real estate environment.
• Willingness to work in UAE (visa sponsorship possible) and participate in on-call rotations.
• SAP certifications (e.g., SAP Certified Technology Associate – System Administration, Solution Manager) are highly preferred.