Business Analyst, Operations

Department: Operations

Location: Canada - Remote

Compensation: $70,000 - $80,000 / year

• Contribute to a portfolio of internal, cross-functional projects from needs identification through planning, milestones, execution, and successful outcomes
• Create and implement precise project management plans with clear timelines, ownership, and transparent communication at all levels
• Ensure a strong understanding of all internal projects funneled through the Operations ticketing system; respond to, assign, and action Operations tickets
• Provide the Director, Operations with up-to-date visibility into project volume, status, risks, and dependencies
• Perform and communicate thorough quality assurance at every stage of systems and process development
• Deliver regular project and systems status reporting to relevant stakeholders
  
  

• Contribute to the creation, standardization, and measurement of key KPIs that support timely and accurate decision-making
• Build and maintain dashboards that provide real-time insight into project status, operational performance, risks, and trends
• Create dashboards and reporting using SQL in Metabase and HubSpot reporting, ensuring data accuracy, usability, and adoption

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• Conduct ongoing systems and business analytics to identify issues, measure improvement over time, and inform recommendations
• Work closely with the Riipen Data team to source, validate, and model data required for operational reporting and analysis

• Own and maintain HubSpot workflows, Zapier automations, and other operational integrations
• Maintain a deep understanding of Riipen’s end-to-end processes across CRM, Riipen platform, and supporting tools
• Drive awareness of business requirements across teams and identify substandard systems or processes using real-time data
• Determine, document, and continuously refine user requirements for systems in production to ensure maximum usability and alignment
• Troubleshoot systems issues and provide IT or systems support when necessary

• Work with individuals across Riipen with authenticity and authority to hold teams accountable to agreed-upon processes and metrics
• Work in lockstep with the Director, Operations to ensure teams are held accountable to their targeted metrics
• Partner closely with Director, Operations to develop and refine reporting needs, data analysis, documentation, and other solutions collaboratively.
• Monitor activity and volume trends to assist in providing recommendations and data to support recommendations on process and strategic changes within Riipen's business
• Communicate effectively with production, management, and executive teams, translating data and systems insights into clear business recommendations

• Author, update, and maintain internal and external documentation for systems, workflows, and processes
• Partner to enable and ensure documentation supports onboarding, adoption, and ongoing operational excellence
• Formally initiate, deliver, and maintain requirements documentation and systems change records
  
  

• 3–6+ years of experience in a Business Analyst, Operations Analyst, RevOps, Systems Analyst, or similar role
• Strong experience working with HubSpot (workflows, reporting, CRM architecture)
• Experience building dashboards and reporting using SQL, ideally in Metabase or similar BI tools
• Demonstrated experience translating business needs into systems, workflows, and measurable outcomes
• Strong project management and stakeholder management skills
• Experience working in fast-paced, evolving environments with multiple cross-functional partners

• 🌐 Remote/travel working opportunities (when appropriate)
• 🏖️ 4 weeks of annual vacation
• 🤕 Paid sick leave
• 🏥 Extended Health and Dental benefits from your first day
• 💻 We will ensure you have a great work-from-home setup
• 📚 Learning & Development Stipend after 6 months of employment