Product Owner - SIM/MNO Management

Join us as a Product Owner - SIM/MNO Management (m/f/d) in our Connectivity team on a shared journey that matters!

The SIM / MNO Management role ensures reliable and scalable mobile connectivity for vehicles.

As part of the Connectivity Team, we focus on managing the mobile network aspects that enable vehicles to communicate consistently across regions and markets.

Our work ensures that SIM and MNO setups, lifecycle processes, and operational models support stable vehicle connectivity throughout the vehicle lifecycle. By aligning technical, operational, and commercial aspects of mobile connectivity, we help ensure that vehicle communication works as intended and can be used reliably by connected vehicle services.

What you will do

• Manage and coordinate external partners such as MNOs, SIM/eSIM providers, and connectivity service vendors to ensure reliable vehicle connectivity.
• Act as the primary interface between internal teams and external partners, aligning requirements, delivery timelines, and quality expectations.
• Support procurement and sourcing activities for SIM and mobile network services, including requirement definition, technical evaluation, and partner alignment.
• Ensure timely availability of connectivity services across markets, accounting for regional differences, rollout timelines, and regulatory constraints.
• Coordinate market‑specific connectivity readiness, ensuring SIM profiles, network coverage, and operational processes are in place before vehicle launch or feature rollout.
• Work closely with other Product Managers within the Connectivity Team to align connectivity capabilities, dependencies, and delivery priorities.
• Ensure that SIM and MNO‑related capabilities are integrated consistently into the overall connectivity landscape and used correctly by consuming teams.
• Monitor delivery progress and operational performance of connectivity partners and follow up on issues, risks, or deviations.
• Identify and manage partner‑ and market‑related dependencies and risks, ensuring transparency in planning and delivery forums.
• Support continuous improvement of SIM and MNO management processes, aligning technical, operational, and commercial aspects with product and vehicle needs.
  
  

What will help you to fulfill your role

• Good understanding of SIM/eSIM lifecycle management (provisioning, activation, suspension, swap, retirement) and related identifiers/processes (ICCID, IMSI, MSISDN, eUICC).
• Working knowledge of eSIM ecosystem and GSMA concepts, such as SM‑DP+/SM‑SR interactions and profile download/enable flows; familiarity with GSMA SGP guidelines helpful.
• Experience coordinating with MNOs, including coverage readiness, roaming enablement, local regulatory constraints, and market launch timelines.
• Knowledge of APN design and mobile data setup (public/private APN, IP addressing, NAT, DNS), and how these choices affect reliability, security, and service reachability.

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• Familiarity with 4G/5G service characteristics (attach/registration behavior, QoS/service classes, throttling/fair‑use), and how to reflect constraints in product requirements and SLAs.
• Experience managing partner delivery and SLAs with MNOs/SIM providers: incident handling, escalation paths, KPI reviews, and follow‑ups on corrective actions.
• Ability to align SIM/MNO capabilities with product delivery, ensuring correct use of profiles, roaming, and APN configurations by consuming teams and programs.
• Solid hands‑on professional experience in a relevant field, with a proven track record of successfully delivering results in complex environments.
• Familiarity with connectivity security basics (SIM credentials, key protection, TLS/mTLS on top of mobile links, profile/entitlement governance) and privacy considerations across regions.
• Strong cross‑team coordination skills to collaborate with other Connectivity PMs, engineering, operations, and legal/procurement—balancing feasibility, risk, timelines, and market needs.
  
  

Nice to have:

• Procurement and sourcing experience for connectivity services: defining requirements, contributing to RFPs, evaluating partner proposals, and aligning commercials with technical needs.
• Multi-market rollout experience.
  
  

We encourage you to apply even if your profile does not meet all the requirements for the role since we are looking for a diverse range of experiences, skills, and interests. We are certain that there will be something for everyone because we are working on such a variety of tasks and embrace individual growth at MOIA.

Our benefits in a nutshell

• Competitive salary (including bonus)
• Hybrid work setup: Work from home or one of our offices - you and your team decide how often to meet, blending flexibility with collaboration!
• Flexible working hours and the possibility of flexible work arrangements depending on your needs (parenting, care work, volunteering, etc.)
• Budget and monthly expense allowance for home office setup
• Possibility of remote work from outside Germany for up to 6 weeks per year from over 35 countries - learn more in our blog!
• Public transport ticket (fully subsidized "Deutschlandticket") for commuting and travelling throughout Germany and discount on MOIA rides
• Subsidized fitness club membership or bike leasing

Discover our full range of relocation jobs with comprehensive support packages to help you relocate and settle in your new location.

• Learning environment with continuous learning days, job rotation, trainings and workshops, coaching, conferences, books, and language classes
• Mental health support, 1:1 sessions with external professionals and mental unload workshops
• 30 vacation days, sabbatical and unpaid leave option
• Relocation support with service provider (visa, administration, etc.)
• Dog-friendly offices
  
  

For student & internship positions, we have an adjusted set of benefits. You can find them here.

Be who you are!

We are a member of Charta der Vielfalt and are dedicated to actively fostering a workplace that celebrates and promotes diversity in various aspects such as age, gender identity, race, sexual orientation, physical or cognitive ability, and ethnicity. At MOIA, we embrace a culture where people are accepted, respected, valued, appreciated, and included.

In our commitment to promoting diversity and inclusivity, we regularly provide unconscious bias training to all our employees. Furthermore, we continuously strive to enhance our hiring process by ensuring a diverse hiring panel.

Our Future Work model

Since we love to collaborate, it is clear to us that we don't want to become a fully remote company, but we also don't need to spend every day of the week in the office to do a great job.

Our current hybrid work approach focuses on adapting to different needs, including increased flexibility that works best for the teams and the individuals with as much self-determination as possible.

Get more insights on how we work on our blog to find out more about our hiring process or follow us on Instagram for a look inside MOIA.

Who we are

At MOIA we're reimagining the future of mobility – safe, autonomous and tailored to the needs of cities and their people. As a tech company with more than 400 employees, we build mobility solutions that truly move cities forward.

We launched our ridepooling service in Hamburg in 2019 and have been part of the city's public transport system since 2023. Since launch, we have transported over 12 million passengers. Currently, MOIA is evolving from a mobility provider to a tech provider offering a scalable and safe turnkey solution for autonomous driving.

With office locations in Berlin and Hamburg, our diverse and international team comprising more than 60 nationalities works together toward that shared mission.

MOIA is more than a technology provider – we are a partner to cities and public transport operators committed to creating more livable spaces and delivering mobility solutions that are reliable, safe and comfortable.

Your application to MOIA

We value authenticity and personal insights in your application responses. While AI tools can be useful, we encourage you to answer the following questions based on your own experiences and understanding. This helps us keep a human touch and better evaluate your unique perspective and match for the role.

To reinforce an unbiased screening process, we kindly ask you not to include your picture, age, address, or any other details unrelated to your qualifications and suitability for the role. Additionally, we anonymize applications during the initial review phase by removing personally identifiable information. This ensures that our evaluation focuses solely on your skills, experience, and potential – supporting a fair and inclusive hiring experience for all candidates.