Microsoft 365 Systems Engineer

We are looking for a Systems Engineer who thrives on solving complex cloud challenges and providing top-tier customer support. You'll be joining an existing global team—perfect for a "switched-on" professional looking for technical growth and long-term stability.

Work Setup & Schedules:

• 100% Work From Home (WFH): Enjoy full remote flexibility from day one.
• Timezone: Melbourne, Australia (AEST/AEDT).
• Hours: 9 hour shifts within 8:00 AM to 8:00 PM Melbourne Time (5:00 AM to 5:00 PM Philippine Time) with reactive on-call requirements

Responsibilities:

• You will be the primary point of contact for Microsoft Office 365 customer base, managing the following:

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• MS365 Administration: Expert-level support for Exchange Online, Teams, and OneDrive.
• Identity Management: Hands-on Azure AD / Entra ID user and group management.
• Infrastructure: Assist with server patching, system monitoring, and routine maintenance.
• Phone Support: Confidently manage inbound calls, providing assertive and friendly technical reassurance to clients.

Requirements (Must-Haves):

• Experience: 4+ years in a Systems Engineer, Desktop Engineer, or Service Desk role.
• M365 Mastery: Proven experience administering Microsoft 365 / O365 environments.

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• Process Mindset: Solid understanding of ITIL frameworks and ticket-driven workflows (Jira, ServiceNow, etc.).
• Soft Skills: Exceptional English communication and the ability to manage customers effectively over the phone.

Nice-to-Haves:

• Experience with Veeam backups.
• Exposure to Nutanix or NetApp storage platforms.
• Virtualization knowledge (VMware or Hyper-V).

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