Senior L2 Support Engineer

We are still looking for talent… and we would love for you to join our team!

For over 25 years, UST has worked alongside the world’s best companies to make a real impact through business transformation. Driven by technology, inspired by people, and guided by our purpose, UST supports clients from design to implementation. Together, with more than 30,000 employees in 30 countries, we build to create limitless impact, reaching billions of lives in the process.

We’re looking for a Senior L2 Support Engineer with strong expertise in Java, Spring, and J2EE to support critical banking applications. This role focuses on Level 2 incident management, minor evolutionary maintenance, and technical/functional support within an international banking environment.

Note: this role requires relocation to Málaga, Spain. While the relocation process is completed, the selected candidate will work remotely on Spanish working hours (CET). Once in Málaga, the position will transition to a hybrid model (onsite + remote).However, there is also the possibility to perform this role remotely from Colombia, also following Spanish working hours (CET). We are open to both modalities depending on the selected profile.

Key Responsibilities

• Manage and resolve L2 incidents, including analysis, diagnosis, error reproduction, and escalation to L3 (N3) when required.

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• Perform minor evolutionary maintenance and provide ongoing functional and technical support.
• Execute database queries (Oracle, PostgreSQL) and analyze application logs and traces.
• Perform technical validation in non‑production environments and provide support during deployments and maintenance windows.
• Propose technical and functional improvements to enhance system stability and performance.
• Maintain and update technical documentation (manuals, runbooks, procedures).
• Ensure compliance with quality and security standards (SCIB, GLUON).

Required Skills & Experience

• Proven experience in L2 / BAU support within banking environments.
• Strong hands‑on experience with:
• Java (versions 8, 11, 17)
• Spring Boot, Spring Batch, Spring Cloud Stream
• J2EE technologies (Struts, Spring MVC, JSP, Servlets)
• Solid understanding of hybrid architectures and microservices.
• Experience using corporate tools such as ServiceNow, Jira, Confluence.
• Experience working with Dynatrace (Mandatory)
• Advanced English and ability to work in international environments (B2/C1)

UST is waiting for you