Staff Software Engineer - Customer Observability/Insights

About The Company

Join DigitalOcean, a trailblazing technology company dedicated to simplifying cloud computing and AI for developers worldwide. Our mission is to empower builders, entrepreneurs, and organizations by providing straightforward, scalable cloud infrastructure that fosters innovation and growth. With a focus on creating the simplest yet most reliable cloud platform, we foster a culture of collaboration, continuous learning, and bold thinking. Our commitment to innovation is complemented by our supportive environment that encourages professional development, inclusivity, and work-life balance. As part of our team, you will be contributing to a company that values winning together, learning, having fun, and making a meaningful impact for the global community of creators and innovators.

About The Role

We are seeking a highly skilled Staff Software Engineer to join our Customer Observability/Insights team. In this pivotal role, you will be responsible for architecting, building, and maintaining large-scale distributed systems that power DigitalOcean's customer-facing observability ecosystem. Your expertise will help deliver reliable, scalable, and developer-friendly solutions that enable our teams to monitor, measure, and optimize cloud infrastructure at scale. Collaborating closely with cross-functional teams—including engineering, product management, and design—you will drive technical initiatives from conception through to deployment, ensuring high performance and operational excellence. Your work will directly influence the stability, reliability, and scalability of our cloud platform, supporting millions of users worldwide.

Qualifications

• 15+ years of relevant industry experience building and operating large-scale cloud services or distributed systems
• Strong programming experience in Go (Golang) and a deep understanding of distributed systems fundamentals
• Solid knowledge of observability, monitoring, and alerting systems such as Prometheus and Grafana
• Experience working with OpenTelemetry (OTEL) Collector, including instrumentation, data pipelines, and telemetry ingestion for metrics, logs, and traces
• Proven expertise in designing and implementing scalable event-driven architectures using Kafka or similar technologies
• Hands-on experience with gRPC, Terraform, and Ansible for service communication and infrastructure automation
• Working knowledge of SQL, Redis, and NoSQL databases
• Demonstrated ability to improve system reliability through operational excellence
• Strong problem-solving skills with the ability to make pragmatic technical trade-offs

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• Excellent communication and collaboration skills, especially with distributed teams
• Ownership mindset with the ability to independently deliver high-impact projects
  
  

Responsibilities

• Architect, design, develop, and maintain scalable backend services and distributed systems
• Lead technical initiatives and large cross-team projects from concept to production
• Collaborate with product managers, UX designers, and engineering teams to deliver comprehensive solutions
• Develop expertise in observability tools such as Prometheus, Grafana, and time-series databases
• Build and maintain high-performance APIs and microservices using Go (Golang) and gRPC, integrating with systems like Kafka, Redis, and NoSQL databases
• Automate infrastructure deployment and configuration management using Terraform and Ansible
• Utilize SQL and other data tools for data analysis, service integration, and operational insights
• Lead debugging, troubleshooting, and performance tuning efforts for complex distributed systems
• Champion operational excellence by enhancing monitoring, alerting, and reliability practices

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• Provide technical mentorship and guidance to fellow engineers
  
  

Benefits

• Competitive salary range of $191,000 - $239,000
• Remote work flexibility, allowing for a healthy work-life balance
• Opportunities for professional growth through conferences, training, and LinkedIn Learning courses
• Comprehensive benefits supporting well-being, including Employee Assistance Programs and flexible time off policies
• Equity compensation and participation in the Employee Stock Purchase Program
• A dynamic and innovative work environment that values creativity, ownership, and bold ideas
  
  

Equal Opportunity

DigitalOcean is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service. We believe in fostering a workplace where everyone can thrive and contribute to our collective success.