Amazon Connect Engineer

Title: Amazon Connect Engineer

Location: Fully Remote – must be based in the US

Type: Contract, 12-months+

Pay Range: $60-90/hr

• No third parties, please note sponsorship is not provided for this position**
  
  

Our client is seeking a talented Amazon Connect Engineer to assist in the design, build, and scale of their cloud-native contact center solution. This role sits at the intersection of customer experience, cloud engineering, and DevOps, owning the platforms that power high-volume, mission-critical customer interactions.

You’ll play a key role inmodernizing contactcenter technology, migrating legacy platforms to Amazon Connect, and building secure, automated, and highly integrated solutions that support voice, outbound campaigns, real-timeanalytics, and third-party systems.

Key Responsibilities

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• Aid in the design & build of their Amazon Connect environment including contact flows, queues, routing profiles, hours of operation, and security models
• Participate in migrations from legacy contact center platforms (e.g., Genesys, Cisco) to Amazon Connect
• Develop and maintain Terraform modules to automate AWS infrastructure and Connect deployments
• Build and integrate AWS Lambda functions (Python/Node.js) to support workflows, APIs, and event-driven processing
• Design and implement outbound campaigns, broadcasting solutions, and Content Lens integrations
• Configure Kinesis streams for real-time contact trace records, agent events, and media streaming
• Implement secure cross-account integrations using IAM roles, policies, and VPC endpoints
• Integrate Amazon Connect with third-party platforms (e.g., analytics, fraud detection, data platforms)
  
  

Skilled Needed

• 5+ years of hands-on telephony engineering & configuration experience
• 2+ years specializing in Amazon Connect
• Strong experience designing and maintaining Terraform-based infrastructure
• Proficiency with AWS services including Lambda, IAM, VPC, Kinesis, S3, Secrets Manager, KMS, and EventBridge
• Strong programming skills in Python, along with JSON and workflow scripting
• Proven ability to operate in DevOps environments with CI/CD pipelines and automated deployments
  
  

To be considered for the role please apply online or email an updated Resume to William Barclay at Oliver James – [email protected]

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