Desktop Support Professional

IO Datasphere, Inc. has been providing project management, software development and IT staff augmentation services to our clients in the Midwest and throughout the U.S. since 1996. We are an approved vendor on contract to provide software development and IT staff augmentation services for the States of Illinois, Michigan, Minnesota, Iowa, and Wisconsin. We also provide these services to businesses, as well as local and county governments, in the Midwest and nationwide.

Our client is looking for a Desktop Support Professional. This Desktop Support position provides expert level technical assistance in preparation and support of end-user hardware and applications. This position requires extensive knowledge and experience with desktop technology including, but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner) and mobile devices such as Android phones, iPhones, and/or iPads.

This position receives escalated level support issues from an internal Service Desk. The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support.

NOTE: Must be a CURRENT WI resident. No relocation allowed. This position is onsite with future ability to be hybrid. Maximum of 1 remote day per week. On call/stand by hours will be required with this position. This could require the candidate to work more than 40 hours per week.

Location: Milwaukee, WI (Hybrid)

Contract: 1+ year

Skills Required:

• 5+ years - End-user Technical support of Windows environments
• 5+ years - Technical support of Windows 10 or Windows 11
• 5+ years - Installation and support of Microsoft Office Suite
• 5+ years - Extensive knowledge with desktop technology
• 5 years - Deployment and technical support of x86/x64 computers

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• 5 years - Desktop Software installation, support, and troubleshooting
• 2 years - Use of remote desktop/remote control tools for remote support
• 2 years - Use of the Microsoft Remote Server Administration Tools
• 1 year - Use of Microsoft MECM/SCCM for software deployment, remote control, and windows updates
• 1 year - Support of iOS or Android mobile devices with an enterprise Mobile device management solution
• 1 year - Support of Omnissa Horizon, VMWare workstation, Microsoft Hyper-V or similar products

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• 1 year - Experience in technical writing and documentation
• Independently perform a variety of desktop support related tasks
• Experience in customer service concepts, practices and procedures related to desktop support
• Rate depends on experience
• Candidates authorized to work in the US are encouraged to apply. We can accept H1b, , TN, and other valid work visas for IT. However, we cannot accept OPT or CPT visas at this time.
• Companies submitting candidates should only submit direct W2 employees for this position.
  
  

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