Technical Support Specialist for Cloud Video Platforms

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Motorola Solutions Video Security & Access Control division is hiring a Technical Support Specialist for its industry-leading, disruptive Cloud Video platforms.

Join the team to provide exceptional technical support for Motorola Solutions cloud software and hardware (including CCTV, access control, and networking products) to global customers.

Job Description

Key responsibilities:

• Troubleshoot and resolve complex hardware and software issues over the phone, live-chat, and email, using remote sessions and diagnostic tools.
• Maintain deep product knowledge across a quickly evolving product line.
• Document all customer and technical information concisely in a case management system.
• Prioritize tasks effectively to manage incoming contacts and existing cases.
• Occasionally provide after-hours/weekend support on call.
  
  

Basic Requirements

Essential Skills & Requirements

• Strong problem-solving and analytical skills with a proven ability to diagnose and replicate technical issues (including reviewing basic logs and network data).
• Fluency in English (written and oral) with excellent communication skills to explain complex technical problems clearly to all customers.
• Working knowledge of TCP/IP networking concepts, operating systems, software, and hardware installation/troubleshooting.
• Self-starter who can work independently and is dedicated to continuous technical learning.
• Ability to manage pressure and customer expectations while troubleshooting critical issues.
  
  

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Nice To Haves

• Experience in Video Security, Access Control, Cloud Software, or enterprise hardware support.
• Relevant Degree/Diploma (e.g., Computer Science) or Technical Certifications (CCNA, CompTIA A+, etc.).
• Experience with CRM systems.
• Fluency in Portuguese.
  
  

Preferable

• Some relevant technical experience in any of the following business areas - Video Security, Analytics, Access Control, Telecommunication, Video Conferencing, Cloud software or Enterprise hardware support
  
  

We Offer

• Competitive salary and bonus schemes
• 25 days holiday entitlement + bank holidays
• Attractive defined contribution pension scheme
• Private medical insurance
• Employee stock purchase plan
• Flexible working options
• Hybrid work model

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• Life assurance
• Enhanced maternity and paternity pay
• Career development support and wide ranging learning opportunities
• Employee health and wellbeing support EAP, wellbeing guidance etc
• Corporate social responsibility initiatives including support for volunteering days
  
  

Location: Lisbon

Travel Requirements

10-25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No

Company

Motorola Solutions Portugal, Lda

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.