High-availability systems engineer to support process automation and QC laboratory environments. Provide infrastructure support, maintain system integrity, and troubleshoot complex technical issues. Bachelor's degree in Computer Science, IT, or equivalent experience required.
Key Highlights
Key Responsibilities
Technical Skills Required
Benefits & Perks
Job Description
Systems Engineer III
đź“Ť On-site | Portsmouth, NH
Relocation assistance available for eligible candidates
About the Role
An experienced Systems Engineer to support high-availability operations through hands-on technical ownership of computerized systems infrastructure supporting process automation and QC laboratory environments. This role partners closely with Operations to ensure systems are secure, reliable, compliant, and production-ready.
Key Responsibilities
- Provide infrastructure support for automation, analytics, QC, and operational systems (servers, networks, storage, workstations, client devices)
- Maintain system integrity and identify performance, reliability, and security improvements
- Troubleshoot complex technical issues across production and laboratory environments
- Author and execute commissioning and validation protocols (IQ/OQ/PQ, test scripts)
- Own change requests and actively participate in change control processes
- Support root cause investigations as the Operations Information Systems (OIS) representative
- Review and update SOPs, functional specifications, and work instructions following CAPAs and system/process changes
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What You’ll Bring
- Bachelor’s degree in Computer Science, IT, Engineering, or equivalent experience
- 5–10+ years applying IT principles in regulated, high-availability production or lab systems
- Experience supporting process automation systems (biotech/pharma strongly preferred)
- Hands-on experience with Syncade
- Strong documentation skills (networks, interfaces, data flows, infrastructure)
- Proficiency in Windows, Linux, Unix, and Cisco networking
- Strong experience with SQL Server, OSIsoft PI, and working knowledge of VBScript, .NET, and SQL
- Experience with backup, recovery, and deployment tools (e.g., Veeam, Acronis, Ghost)
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What’s Offered
- Competitive salary with performance-based incentives
- 401(k) with employer matching
- Comprehensive medical, dental, and vision coverage
- Inclusive, ethical, and collaborative work culture
- Opportunities for long-term growth in a technically complex environment
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