IT Generalist (Microsoft Intune, Azure, and Entra ID)

IT Generalist (Full Time, Direct Hire;100% Remote, EST hours)

Optomi, in partnership with one of our clients, is seeking a hands-on IT Generalist to support a fully remote, growing organization as it transitions IT ownership from an MSP/MSSP to an internal model. This role supports approximately 50–55 end users and requires a true “switch hitter” who can lead Microsoft Intune/MDM, administer Microsoft 365, Azure, and Entra ID, provide Tier 2/3 end-user support, and contribute to security initiatives including EDR/MDR, MFA, and Conditional Access, while also supporting light DevOps and automation work in Azure. The ideal candidate is comfortable wearing multiple hats in a small-business environment, has strong troubleshooting skills across systems, cloud, and networking, and can operate independently while driving IT improvements in a fully remote setting aligned to EST business hours.

Responsibilities:

• Own and lead the Microsoft Intune / MDM environment, including device deployment, configuration, compliance, and ongoing optimization
• Administer Microsoft 365, Azure, and Entra ID, managing identity, access, MFA, and Conditional Access policies
• Provide Tier 2/3 end-user support across a fully remote environment, troubleshooting hardware, software, and connectivity issues
• Manage endpoint security using EDR/MDR tools such as Huntress and Microsoft Defender, ensuring devices and users remain secure
• Troubleshoot and support core infrastructure and networking, including DNS, VPNs, and system-level issues
• Support DevOps automation and CI/CD workflows using Azure tooling and PowerShell to improve operational efficiency
• Collaborate with leadership and vendors (MSP/MSSP during transition) to improve IT architecture, security posture, documentation, and operational processes while helping move services fully in-house

Apply today if your background includes:

• 5–8 years of hands-on IT experience in a generalist, systems, or user-support-heavy environment
• Recent, hands-on ownership of Microsoft Intune / MDM, including device deployment, compliance, and configuration
• Strong Microsoft ecosystem experience across Microsoft 365, Azure, and Entra ID (Azure AD)
• Tier 2/3 end-user support experience with strong troubleshooting across hardware, software, and networking
• Security fundamentals experience, including EDR/MDR tools (Huntress, Defender), MFA, and Conditional Access
• Exposure to DevOps automation or CI/CD workflows in Azure, with a willingness to support tooling and process improvements