Job Description
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products, services, and engineering are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships.
We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy, built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management, and Engineering Services, amongst others. With a worldwide network of R&D, innovation labs and delivery centers, and 153,085 ‘Ideapreneurs’ working in 50 countries, HCL serves leading enterprises across key industries, including 250 of the Fortune 500 and 650 of the Global 2000.
Job Summary: Provides support for a complex SharePoint environment servicing a large server Farm organization which consists of more than multiple servers across, like >5,000+ Users, and several thousand Web applications integrated with several LOB applications. Working as a member of a support team, this position will have visible and direct interaction with local users, and also provide phone support to remote users at varying levels within the organization. A technically knowledgeable, customer service-oriented person with an excellent work ethic is essential.
Exp -7+ Years for Level 3
Language Proficiency: English
Key Responsibilities:
- Large server Farm SharePoint deployment
- SharePoint services and SSP Configuration
- Upgrade and Maintenance of SharePoint Servers
- Integration with LOB application (with Dev Team support)
- Backup and Restore Strategy Planning and monitoring under Operations
- working knowledge on SharePoint Designer, Infopath or relevant tool
- Health Monitoring and its report generation
- Installation/Upgrading of components viz. features, webparts, solutions etc
- Experience in Managing host named site collections, service accounts, SharePoint patching
- Proficiency in IIS 6.0 onwards
- Migration from 2012 to 2016 or - latest
- SharePoint Design level understanding on Windows server, AD, Networks, security, SQL Server
- Working knowledge on SharePoint Nintex workflow, .net code & Java script
- SharePoint 2016 and latest Test, Development and QA environment
- Documentation and Training:
- Create and maintain comprehensive documentation for On-Prem SharePoint and configurations, processes, and procedures.
- Provide training and support to L1 & L2.
- Good to have Certifications: Relevant certifications on SharePoint.
- Skills and Competencies:
- Strong expertise in SharePoint administration.
- Proficient in PowerShell scripting and automation.
Extensively used Performing administration tasks with Power Shell Commands
- Excellent problem-solving and troubleshooting skills.
- Strong communication and collaboration abilities.
- Ability to work independently and manage multiple priorities.
Business & Behavioral Skills
- Strong interpersonal skills and ability to translate IT technical language into everyday terms which users can understand.
- Ability to interact with customers to ensure that the service is flexible, efficient, and responsive.
- To work through issues analytically to a successful conclusion
- Demonstrable results in a business customer facing role, with a history of delivering services to defined service levels.
- Experience of working in an Operational environment alongside other technical and operational teams, ensuring that all parties collaborate effectively to deliver services.
- Initiative-taking. Ability to learn modern technologies.
- Strong technical aptitude and ability to research and solve complex issues independently.
- Ability to work individually as well as a part of a team.
- Build and nurture positive working relationship with customers with the intention to exceed their expectations.
Beneficial package:
- Life insurance
- Private medical care
- MultiSport Card
- Subsidy for glasses
- Subsidy to language courses
- Christmas and holiday bonuses