Support the launch of in-store experts and seasonal readiness for tax operations by managing onboarding, hiring, and offboarding processes. Develop and enhance an in-house platform, define requirements for local experts, and ensure seamless integration across multiple business layers. Collaborate with technical teams, business stakeholders, and executives to deliver scalable solutions.
Key Highlights
Technical Skills Required
Benefits & Perks
Job Description
Description
**100% Remote**YOU MUST LIVE ON THE WEST COAST AND WORK PST HOURS***
The Business Systems Analyst will play a critical role in supporting both the new launch of the instore experts and the seasonal readiness for tax operations by managing onboarding, hiring, and offboarding processes. This position focuses on building and enhancing an in-house platform, defining requirements for local experts, and ensuring seamless integration across multiple business layers. The role demands strong collaboration with technical teams, business stakeholders, and executives to deliver scalable solutions.
Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $70 - $75 / hr. w2
Responsibilities
Key Responsibilities
- Requirements Gathering & Documentation
- Lead end-to-end requirements lifecycle, including BRDs, JIRA management, and user guide creation.
- Collaborate with Talent Acquisition (TA), Service Platform, Compensation, Workday, and T4I teams.
- Build requirements for onsite/local experts and job architecture.
- System Development & Testing
- Support in-house platform enhancements and functionality improvements.
- Conduct End-to-End Testing, UAT, and ensure quality assurance.
- Coordinate development of an Agentic AI routing system.
- Project Coordination
- Heavy coordination across TA, Service Platform, Compensation, and technology teams.
- Work through multiple layers of hierarchy, engaging tech, business, and executive stakeholders.
- Operational Readiness
- Manage seasonal onboarding, hiring, and offboarding processes.
- Ensure readiness for tax season through proactive planning and execution.
- Reporting & Data
- Enhance data components and reporting capabilities within the in-house system.
Experience Requirements
Required Skills & Experience
- Strong background in Talent Acquisition and requirements gathering.
- Ability to work with ambiguity and navigate complex organizational structures.
- Proficiency in BRD creation, JIRA, UAT, and testing processes.
- Experience with user guide creation and lifecycle management of requirements.
- Excellent coordination skills across multiple teams and platforms.
- Familiarity with Workday and compensation systems.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
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