Digital Product Manager - Website, Ecommerce & Digital Customer Journeys

Job Title: Digital Product Manager

• Focus: Website, Ecommerce & Digital Customer Journeys
• This is a day rate contract for 9months and an attractive day rate.
• Fully remote role

Overview

We are seeking a hands-on Digital Product Manager with strong experience leading website creation, ecommerce platforms and end-to-end digital customer journeys within tech-first organisations. This role will suit someone who thrives in transformation environments, enjoys building and improving digital products, and is comfortable moving between strategy and execution.

Key Responsibilities

• Own and drive the digital product roadmap across website and ecommerce platforms
• Lead the creation and ongoing optimisation of customer-facing digital journeys (acquisition, onboarding, servicing, renewals)
• Act as the bridge between business, technology, UX and data teams
• Translate business objectives into clear product requirements and prioritised backlogs
• Lead digital transformation initiatives, including platform enhancements and new feature delivery
• Use data, analytics and customer insight to inform product decisions and continuous improvement
• Manage delivery through agile ways of working, ensuring pace and quality
• Take accountability for product performance, adoption and customer experience outcome

Required Experience

• Proven experience as a Digital Product Manager within tech-first or digital-led organisations
• Strong background in website development and ecommerce platform journeys
• Demonstrated hands-on delivery of digital transformation or large-scale product enhancement initiatives
• Experience owning products end-to-end, from discovery through to delivery and optimisation
• Comfortable working in fast-paced, change-led environments

Key Skills & Attributes

• Commercially minded with a strong customer-first mindset
• Data-driven decision maker with experience using analytics to optimise performance
• Confident stakeholder manager, able to influence across technical and non-technical teams
• Pragmatic, delivery-focused and comfortable rolling up sleeves when required
• Strong communicator with the ability to simplify complex ideas

Nice to Have

• Experience in regulated industries (insurance, financial services, utilities, etc.)
• Exposure to self-service platforms, digital servicing or subscription-based products

To be considered for this role, please apply via the appropriate link with your up to date CV in word format with a clear description of your suitability for the role.