Business Development Director

Foundever® is the next-generation services leader reinventing customer experience (CX). Built on diverse and proven industry experience, we proudly combine the latest in digital operations with a 150,000-strong, people-led workforce across +45 countries.

Each year we enable 3.3 billion conversations in +60 languages for more than 800 world-leading brands, helping them keep their brand promises in every moment that matters. And every day our AI-powered solutions integrate deep human insight to deliver technology-enabled, people-led and insight-driven outcomes at scale. We are building new ways to simplify the complexity of change, accelerate digital transformation and create measurable brand and business momentum for our clients.

How’s it going so far? Here’s what others have to say about the work we’re doing: check out our award-winning results.

And, we’re having fun while we do it – learn more about our award-winning culture.

Get to know more about us at foundever.com and connect with us on LinkedIn, Facebook and Instagram.

Or hear directly from our people about what it’s like to wake up and keep brand promises: Foundever stories.

Role Overview

The Business Development Director will be responsible for driving revenue growth by identifying, developing, and closing new business opportunities within the BPO and Digital Operations space. This role requires a strategic, hands-on sales leader with deep experience selling complex services to CxO stakeholders in fast-paced, high-growth environments.

The ideal candidate brings a strong track record of exceeding revenue targets, building routes to market, and managing the full sales lifecycle across large, complex deals.

Key Responsibilities

• Drive new business acquisition and revenue growth across BPO and Digital Operations offerings, including CX, Analytics, and related services

• Own the end-to-end sales lifecycle: lead identification, opportunity qualification, solution scoping, deal shaping, commercial negotiation, and closure

• Build and scale channel routes to market, including partnerships, alliances, and indirect sales models, particularly in young or high-growth organizations

• Engage and influence CxO-level stakeholders to position value-led, outcome-driven solutions

• Develop tailored client proposals, including RFP and RFI responses, ensuring commercial viability and alignment with client objectives

• Collaborate closely with delivery, solutioning, finance, and legal teams to design compelling, executable solutions

• Create structure in a dynamic environment by managing multiple priorities, pipelines, and stakeholders simultaneously

• Maintain a strong understanding of market trends, competitor landscape, and emerging opportunities within Financial Services and Technology sectors

• Accurately forecast pipeline and revenue, ensuring disciplined CRM and reporting practices

Required Experience & Qualifications

• 10+ years of experience in Sales and Business Development within BPO, Digital Operations, or related services

• Proven success in driving growth and consistently exceeding revenue targets

• Strong experience selling complex, multi-year, multi-service engagements

• Demonstrated ability to build and execute routes to market in high-growth or early-stage organizations

• Deep expertise in strategic sales, including negotiation and influence at the CxO level

• Hands-on experience managing the full sales cycle, from deal origination through closure

• Strong background in developing client proposals, RFPs, and RFIs

• Excellent communication, presentation, and stakeholder management skills

• Preferred experience selling into Financial Services and Technology verticals

• Comfortable operating in a fast-paced, ambiguous environment with a “roll-up-your-sleeves” mindset

Our Offer

• Competitive compensation and comprehensive benefits.

• A dynamic work environment where your ideas are heard, and you have a direct impact on the company's success.

• Opportunities for further education and professional development.

• A dedicated and supportive team focused on achieving success together.

• Fully remote or hybrid working is available