Product Manager for End-to-End KYC Journey and Internal Tooling

Raisin is the world's leading platform for savings and investment products. Founded in 2012, the FinTech connects consumers with banks in the EU, the UK and the US. This gives consumers better interest rates and banks a diversified form of refinancing. Our vision is to offer savings and investments without barriers and thus open up the global +150 trillion euro market.

Raisin works with over 300 banks. Today, the platform holds over 75 billion euros in assets from around one million customers which have accrued over 5 billion euros in interest with their investments.

Team

The RXT team at Raisin is responsible for the end-to-end KYC journey and the internal tooling used by Customer Service and other Raisineers. Our goal is to provide customers with a fast, clear KYC experience and to equip internal teams with tools that help them resolve issues efficiently and deliver high-quality service.

You will work in a cross-functional product team, collaborating with Customer Service, B2C Country Management, and other product leaders. Within the team, you’ll work closely with engineering to improve the customer KYC flow, strengthen internal processes, and scale automation. The role also includes contributing to vendor evaluations and aligning our work with industry best practices.

RXT sits at the core of Raisin’s onboarding and support operations, offering the opportunity to shape customer experience across markets and work on meaningful regulatory and cross-country challenges.

Your Responsibilities

This Product Manager role is an opportunity to truly “own” a critical platform service within Raisin’s core business. You will partner with an experienced Engineering Lead to define and deliver the associated product and infrastructure for these efforts.

• Lead with impact – Guide a cross-functional team through complexity and ambiguity, driving alignment and ensuring clear, informed decisions.
• End-to-end product ownership - Act as the owner and subject-matter expert for your product area — from discovery to delivery, performance measurement, and business impact evaluation.
• Deep product and domain understanding - Develop a clear picture of user needs, regulatory constraints, operational pain points, and technical capabilities. Identify opportunities for improvement and structure them into actionable work.
• Strategic refinement - Independently refine problems and opportunities, define success criteria, and outline risks, dependencies, and assumptions.Independently refine problems and opportunities, define success criteria, and outline risks, dependencies, and assumptions.
• Roadmap development - Work with Product and Engineering leadership to define an impactful and feasible roadmap. Secure buy-in and create alignment across teams.
• Team collaboration and culture - Support a team culture where feedback is shared openly, successes are recognised, and setbacks are treated as learning opportunities.
  
  

Your Profile

Must haves:

• 3+ years of Product Management experience with ownership of meaningful product areas or complex domains
• Proven experience leading a cross-functional engineering team
• Ability to navigate complexity, simplify ambiguous problems, and propose clear paths forward
• Strong business acumen and understanding of how operational, regulatory, and customer needs influence product decisions
• Operational strength and experience driving team processes in multi-stakeholder environments
• Analytical mindset and confidence working with data to inform decisions
• Clear and structured communication skills
• Outcome-focused, organised, and reliable in driving execution
  
  

Nice to haves:

• Experience in fintech, banking, identity verification, or a two-sided marketplace
• Familiarity with distributed systems, microservices, or platform products
• Background working with operational or internal tooling
• Experience collaborating with external vendors or integrating third-party services
  
  

Important attributes for this role:

• You bridge product and engineering - comfortable discussing architecture, constraints, and trade-offs to help shape practical, scalable solutions.
  

Join our mission, join our team – and growth with us!

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.

As part of our team, you will benefit from:

• Employee Development Budget of €2,000 and four full training days per year.
• Flexible working hours, home office and 30 vacation days.
• A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.
• Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month.
• Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.
• Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs.
• Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.
• You are moving from another country or city to join us? We may support your relocation.
  
  

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We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.