Senior IT Systems Engineer (Remote)

This role is 100% remote anywhere in the US. We are not open to C2C or H1B.

We’re looking for a polished, service-minded IT Systems Engineer to lead IT support for our Austin HQ while delivering high-touch, high-reliability support for our executive team

.You’ll be responsible for ensuring a seamless experience across devices, AV systems, collaboration tools, and SaaS platforms. From onboarding new team members to running executive all-hands meetings without a hitch, you’ll be the local face of IT—proactive, calm under pressure, and committed to operational excellence

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This role blends hands-on technical systems work (primarily macOS and SaaS tools like Google Workspace, Jamf, Slack, Okta, Zoom) with the finesse required to support C-suite leaders and sensitive environments. We’re a mission-driven company operating in a HIPAA-regulated space, so attention to detail and discretion are essentia

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What You’ll

• Do Administer and support Okta, Jamf, Google Workspace, Zoom, Slack, and other core SaaS tools, including user provisioning and access manageme
• nt.Deliver in-person support at our Austin office, resolving hardware, software, and connectivity issues with professionalism and empat
• hy.Provide executive-level support, ensuring devices, meetings, travel tech, and day-to-day systems are reliable, secure, and responsi
• ve.Set up, configure, and maintain employee laptops (primarily macOS), ensuring compliance through tools like Jamf or similar MDM platfor
• ms.Support and maintain AV systems and Zoom Rooms for hybrid meetings, events, and executive communicatio
• ns.Manage onboarding and offboarding tasks, including equipment provisioning, account setup, and welcome orientati
• on.Triage and resolve IT tickets via help desk systems, Slack, Zoom, and email—prioritizing clarity, speed, and accountabili
• ty.Collaborate with IT and Security on automation, process improvements, and internal documentation to enhance the employee tech experien
• ce.Ensure all support activities comply with HIPAA, SOC 2, HITRUST, and internal security standar

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What We’re Looking

• For 3–5 years of experience in IT systems support working with Okta, JAMF, Google Workspace, and Sl
• ack.Strong knowledge of macOS and Apple hardware troubleshoot
• ing.Experience with Google Workspace, Zoom, and cloud-based collaboration to
• ols.Hands-on experience supporting AV equipment and Zoom Room configurati
• ons.Familiarity with Jamf or other Apple device management to
• ols.Impeccable customer service and communication skills—especially when working with senior lead
• ers.Strong organizational and prioritization abilities; able to work independently with minimal supervis
• ion.Clear understanding of IT operations within security-conscious environments (HIPAA, SOC 2, HITRU