Senior Microsoft 365 Collaboration Engineer

About the Role

As an M365 Collaboration Engineer, you’ll oversee end-to-end administration of Microsoft 365 services, troubleshoot complex issues, automate repetitive tasks, and ensure strong governance, security, and compliance across the organization.

Key Responsibilities

• Manage M365 Tenant & platform administration (setup, config, licensing, user/mailbox).
• Administer MS Teams, OneDrive for Business, SharePoint Online & Power Platform.
• Handle Azure AD & AD Connect components for M365.
• Manage ATP/MDO, Intune, Identity Protection & Conditional Access.
• Automate operational tasks using PowerShell.
• Oversee service health, reporting, incident/problem/change management.
• Implement governance frameworks, evergreen releases & platform policies.
• Support migration of collaboration workloads from on-prem to cloud.
• Prepare usage reports, monthly service summaries & operational dashboards.

Must-Have Qualifications

• 3–8 years’ experience in Microsoft 365 Administration.
• Strong knowledge of M365 Tenant, MS Teams, OneDrive, SharePoint Online & Azure AD.
• Hands-on experience with Defender for O365, AIP, DLP & Identity Protection.
• Proficiency in PowerShell scripting for task automation.
• Experience with Intune, Conditional Access, MFA & service health monitoring.
• Working knowledge of governance, security & compliance frameworks.
• Experience handling service management processes (ITIL, incident/problem/change).

Good-to-Have

• Experience designing/implementing M365 services.
• Knowledge of migration tools (Quest, BitTitan, SkySync).
• Familiarity with Enterprise Mobility/Endpoint Manager.
• Exposure to multi-tenant environments.
• Knowledge of ServiceNow or similar ITSM tools.
• Flexibility with duty shifts/relocation if needed.