Provide support for Wargaming's MMO titles, communicate with users on account management and payments, and assist with account security and safety.
Key Highlights
Technical Skills Required
Benefits & Perks
Job Description
Job Overview
The Billing Support department helps our users solve payment issues, including payment failures or erroneous payment entries, inability to make payments, refunds, cancellations, and many other financial cases.
In addition, the team is responsible for account security and safety - assisting users in protecting their accounts, preventing fraudulent activity, and recovering in-game property when needed.
We are considering only candidates who are already located in Serbia and have a valid residence permit; the company can not support relocation for this role.
Reports to Team Lead, Billing Team
Work Mode: Remote
What will you do?
- Provide support for Wargaming’s MMO titles (including World of Tanks, World of Warplanes, World of Warships, World of Tanks Blitz, and others);
- Communicate with a multilingual audience on topics related to account management and payments.
What are we looking for?
- Willingness to work rotating shifts (2/2): two weeks 07:00 - 19:00, followed by two weeks 19:00 - 07:00.
- Intermediate English or higher;
- Upper-intermediate Russian or higher;
- Advanced PC user;
- Experience with MS Office (Outlook, Excel, Word);
- Secondary or higher education.
What additional skills will help you stand out?
- Previous experience working with customers or users;
- Familiarity with Wargaming products;
- Knowledge of Polish/German (as a plus, not mandatory);
- Gaming experience across different platforms (PC, Steam, mobile OS);
- Experience with Atlassian products (Jira, Confluence).
Benefits
Benefits and perks are tailored to the local market and culture. Our benefits in Belgrade include:
- Annual leave of 20 working days (additional days based on years of service at Wargaming: up to 25 days)
- Additional paid time off (5 Personal Days, Birthday Leave, Marriage Leave, Compassionate Leave)
- Sick Leave Compensation, Maternity Leave Benefits
- Premium Private Health Insurance
- Career development and education opportunities within the company
- English clubs and platform for learning languages
- Mental well-being program (iFeel)
- Commuting allowance
- Company events
- FitPass membership
- Discounts for employees
- Personal Gaming Account
- Coffee, fruits, and snacks in the office
- On-site canteen with subsidized prices for food and drinks
- Seniority Awards
- Referral program - you can recommend the best talents to the Company and receive a reward
Please submit your CV in English to ensure smooth processing and review.
About Wargaming
Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz.
Please see Wargaming Candidate Privacy Policy for details on how Wargaming uses your personal data.