Provide technical support for internal applications and business-critical processes, focusing on API troubleshooting, log analysis, and incident management. Work on a project for a major German automotive client. Collaborate with cross-functional teams and contribute to knowledge sharing.
Key Highlights
Technical Skills Required
Benefits & Perks
Job Description
✨ Capitole is celebrating 10 years! We are now +1,000 people building an environment where talent is nurtured, recognized, and empowered to grow.
🤝 People First: trust, respect, and professional development.
📉 Employee turnover rate of just 13%, well below the industry average.
💻 Cutting-edge projects with global clients and modern technologies.
📚 Tailored training programs: up to €1,200/year per employee.
🕓 True flexibility to work your way.
💬 Monthly check-ins and annual 360º evaluations to support your growth.
🏥 Private health insurance, flexible compensation, and Wellhub for your overall wellbeing.
💡 Active tech communities to learn and share knowledge.
🎊 Amazing team events (yes, we know how to have fun too 😉).
Interested in joining us? Take a look at this opportunity 👇
We are looking for a Level 2 IT Support Specialist to join a project for a major German automotive client. The role involves supporting internal applications and business-critical processes, with a strong focus on API troubleshooting, log analysis, and incident management.
🔧 Main Responsibilities
- Handle incoming incidents and service requests using ServiceNow, including proper triage, resolution, and dispatching to the appropriate team.
- Perform in-depth troubleshooting, analyzing application behavior across multiple layers (front-end, back-end, APIs).
- Review application and system logs using Datadog or similar tools to identify root causes and patterns.
- Test and debug REST APIs using Postman, including library calls and service interactions.
- Work on internal tools related to retail and purchase processes across different markets.
- Document all resolutions clearly in ServiceNow and contribute to internal knowledge sharing.
- Participate in a ticket dispatching rotation within the team, ensuring SLA adherence.
- Bring added value to every ticket — clear documentation, proactive follow-up, and recommendations when possible.
🧠 What We’re Looking For
- 2+ years of experience in IT support, functional support, or application support roles.
- Solid understanding of API-based systems, with hands-on experience using Postman.
- Strong troubleshooting mindset and analytical thinking.
- Experience reading and interpreting logs in tools like Datadog (or similar).
- Previous use of ServiceNow or equivalent ticketing systems.
- Excellent communication skills — ability to write clear documentation and collaborate with cross-functional teams.
- Proactive, curious, and adaptable — someone who takes ownership and learns quickly in dynamic environments.
- Experience in retail or e-commerce support environments is a strong plus.
💼 Job Details
- Work Location: 100% Remote
- Working Hours: Monday to Thursday 8.5 hs., Friday 6 hs. Starting in October: extended team rotation covering 07:00–20:00
- Languages Required: English: Fluent. Spanish: Fluent
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The employee will adhere to information security policies:
-Will have access to confidential information related to Capitole and the project they are working on.
-Must comply with the security policies and internal policies of the company and the client.
-Must sign an NDA.