Quantitative User Behavior Analyst

Workable makes software to help companies find hire and manage great people. We get recruiting and its role in building healthy workplaces — which is why we're proud more than 20,000 teams around the world use Workable to do exactly that.

And while we take recruiting seriously, we don't take ourselves too seriously. At Workable, you'll find smart people who have fun, learn and innovate, and help others do the same. We brainstorm, we laugh, and, occasionally, we party (there's a lot to celebrate), but we also appreciate people's need for quiet time and focused work. We respect everyone, we hire the best, and make sure every experience is special.

In this role, you will be the team's expert on quantitative user behavior, moving far beyond basic reporting. You will work closely with UX Researchers, Designers, Product Managers, and Engineers to provide the deep, strategic insights that inform our product decisions. Your goal is to uncover the "why" behind user actions and translate complex data into compelling, human-centric stories that create a holistic view of our users.

Your Key Responsibilities Will Include

• Technical Ownership & Governance: Fully owning the end-to-end configuration, maintenance, and governance of our core quantitative stack, including Heap, Hotjar, and Google Tag Manager (GTM).
• Data Integrity: Defining and managing event tracking, user segmentation, and data funnels in Heap, and managing all GTM tags, triggers, and variables to ensure 100% data integrity.
• Live Experimentation: Owning and supporting the end-to-end live testing (e.g. A/B testing) lifecycle, from metric definition to statistical analysis and presenting clear recommendations to stakeholders.
• Collaboration: Acting as the key quantitative partner for Product, Engineering and Marketing teams, co-creating detailed tracking plans, and creating engineering analytics tickets for implementation.
• Strategic Synthesis: Partnering with qualitative UX Researchers to blend quantitative ("what") and qualitative ("why") insights into powerful narratives that guide product strategy.
• Deep-Dive Analysis & Storytelling: Performing deep-dive analysis and data triangulation, synthesizing complex information from Heap analytics, Hotjar feedback, A/B test results, and other research findings.
• Reporting: Creating and maintaining dashboards and reports within our core analytics platform (Contentsquare's Heap and Hotjar) that provide clear visibility into user experiences, test results, and product performance.
  
  

Requirements

• Bachelor's degree in a related field such as Data Science, Statistics, Mathematics, Human-Computer Interaction, or Cognitive Science or relevant working experience.
• 3+ years of experience in web or product analytics, UX analysis, or a similar data-focused role in a product led organization.
• Expert-level, hands-on experience with managing and configuring web analytics and behavior tools, specifically Heap (or similar event-based tools), Hotjar, and Google Tag Manager (GTM).
• Demonstrable experience managing the end-to-end testing lifecycle (e.g. A/B testing), including setup, statistical analysis, and providing strategic recommendations.
• Experience with data visualization tools (e.g., Looker, or built-in analytics dashboards).
• Excellent analytical thinking, problem-solving, and critical reasoning skills, with a proven ability to move from data to "so what."
• Exceptional communication and storytelling skills with the ability to present complex data and insights clearly and persuasively to non-technical stakeholders.
• Bonus Points:
• Familiarity with qualitative user research or UX design processes.
• Solid understanding of user-centered design principles and quantitative research methodologies.
• Proficiency with a data analysis programming language (e.g., Python).
• Experience building and maintaining complex data models.
  

Benefits

Our employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best and make sure they keep getting better. On top of an exciting, vibrant and intellectually challenging environment, we are offering:

• 💼 Comprehensive Health Coverage: A robust health insurance plan that includes coverage for your dependents.
• 💰 Competitive Compensation: An attractive salary paired with a performance-based bonus plan.
• 🏠 Flexible Work Model: Enjoy the best of both worlds with a hybrid setup—two days working from home and three in the office.
• 🖥️ Top-Tier Tools: Apple gear and access to the latest productivity tools to help you excel.
• 📱 Stay Connected: A mobile data plan to keep you online wherever you are.
• 🍴 Delicious Perks: Fresh, tasty food at the office to fuel your productivity.
• ✈️ Relocation Bonus: To help you settle in smoothly in Athens.
  
  

Workable is most decidedly an equal opportunity employer. We want applicants of diverse background and hire without regard to colour, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.