AI Summary
Maintain data integrity within the insurance platform, identify and analyze data discrepancies, and resolve technical issues. Collaborate with cross-functional teams to troubleshoot problems and implement effective solutions. Provide superior customer support and technical assistance.
Key Highlights
Identify and analyze data discrepancies related to policy records
Collaborate with cross-functional teams to resolve technical issues
Provide superior customer support and technical assistance
Technical Skills Required
Benefits & Perks
Competitive annual salary range of $80,000 to $95,000
Comprehensive benefits package including medical, dental, and vision insurance
Flexible time off policies, paid sick days, and 11 paid holidays
Remote-first workplace with flexibility to work from anywhere within commuting distance of Erie, Pennsylvania
Job Description
About The Company
Majesco is a leading provider of innovative insurance solutions and services, dedicated to transforming the insurance industry through cutting-edge technology and comprehensive software offerings. With a focus on core insurance functions such as Policy Administration, Underwriting, Billing, Claims, and Product Modeling, Majesco empowers insurers to operate more efficiently and adapt swiftly to market changes. Our cloud-native, AI-driven platform is designed to simplify complex processes, enhance decision-making, and foster innovation. Trusted by over 350 insurers, reinsurers, and MGAs worldwide, Majesco has successfully implemented more than 1000 projects, establishing itself as an industry leader in AI-powered SaaS solutions for Property & Casualty (P&C) and Life & Annuity (L&A) insurance sectors. Our commitment to diversity, inclusion, and equal opportunity underscores our mission to connect people and business to insurance with speed and ingenuity.
About The Role
The Senior Lead Software Analyst, Technical Support at Majesco plays a vital role in maintaining data integrity within our insurance platform. This position is responsible for identifying, analyzing, and resolving data discrepancies related to policy records, ensuring the accuracy and consistency of critical insurance data. The role involves collaborating with cross-functional teams including triage, technical account management, IT, and cloud support to troubleshoot issues, perform root cause analysis, and implement effective solutions. The analyst will also be tasked with documenting all fixes and resolutions meticulously for reporting and auditing purposes, while ensuring adherence to established procedures. This role requires a proactive approach to operational activities, monitoring system performance, and addressing potential bottlenecks to minimize downtime and optimize system efficiency. The ideal candidate will possess a strong background in data management within the insurance domain, particularly Property & Casualty, and demonstrate excellent problem-solving and communication skills to provide superior customer support and technical assistance.
Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or related field
- 7+ years of experience in Banking, Insurance, or a similar industry
- Experience with Majesco Property & Casualty (Billing) solutions or comparable insurance software
- Proven expertise in data management and analysis, preferably within Property & Casualty Insurance
- Advanced knowledge of data analysis tools and techniques, with proficiency in Oracle, SQL, or other database query languages
- Strong problem-solving skills with the ability to perform root cause analysis
- Excellent written and verbal communication skills, capable of simplifying complex technical issues
- Experience with documentation tools such as ServiceNow, Jira, and Confluence
- Ability to manage multiple priorities under tight deadlines
- Identify and analyze data discrepancies related to policy records within the insurance platform
- Execute data corrections following established procedures to ensure data accuracy
- Perform root cause analysis on incidents and issues to prevent recurrence
- Collaborate with triage teams, Technical Account Managers, and IT support to resolve technical problems
- Escalate complex issues to appropriate teams and ensure timely resolution
- Document all fixes, updates, and resolutions clearly for reporting and auditing purposes
- Monitor system performance and conduct data integrity checks regularly
- Perform daily operational activities to minimize system downtime and address performance bottlenecks
- Maintain detailed logs of incidents and resolutions for continuous improvement
- Support ongoing system enhancements and participate in testing activities as needed
- Competitive annual salary range of $80,000 to $95,000, based on experience and qualifications
- Comprehensive benefits package starting from Day One, including medical, dental, and vision insurance
- High-deductible Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Disability, Life, and AD&D insurance coverage
- 401(k) retirement plan with company matching
- Flexible time off policies, paid sick days, and 11 paid holidays
- Parental and bonding leave to support work-life balance
- Opportunities for professional growth and development within a dynamic, innovative environment
- Remote-first workplace with flexibility to work from anywhere within commuting distance of Erie, Pennsylvania
Majesco is an inclusive and equal opportunity employer. We are committed to fostering a diverse workforce and do not discriminate based on race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity or expression, citizenship status, military service, genetic information, or any other protected status under applicable laws. Qualified applicants will receive consideration without regard to these factors. We believe that diversity drives innovation and excellence, and we welcome candidates from all backgrounds to join our team.