Conversational Designer (Remote)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Conversational Designer in United States.

We are seeking a creative and strategic Conversational Designer to shape intuitive, human-centered interactions across chat and virtual assistant platforms. In this role, you will design conversation flows, define voice and tone, and optimize user experiences to make self-service seamless and engaging. You will partner with cross-functional teams, including product, operations, and engineering, to align conversations with business goals and user needs. Your work will be data-informed, incorporating user feedback and performance metrics to continuously refine interactions. This is a remote role with the flexibility to collaborate across teams while contributing to innovative automation solutions that enhance customer satisfaction and efficiency.

Accountabilities:

• Design clear, accessible, and effective conversational experiences across chat and virtual assistant platforms
• Define and optimize dialog flows, intents, prompts, fallback paths, and voice/tone guidelines
• Partner with cross-functional stakeholders to ensure alignment with business objectives and user needs
• Create detailed conversation specifications, scripts, prototypes, and documentation
• Use data, transcripts, and feedback to refine and improve conversation flows
• Participate in user testing and collaborate with research to validate solutions
• Monitor key performance metrics, including containment rate, escalation rate, and CSAT, and implement improvements
  
  
  

Requirements

• 3+ years of experience in conversation design, UX writing, or voice interface design
• Hands-on experience designing for IVAs, chatbots, or other conversational platforms
• Strong knowledge of conversation principles, psychology, accessibility standards, and natural language understanding (NLU)
• Excellent writing skills with the ability to produce clear, concise, and engaging conversational language
• Experience with dialog flow tools, prototyping platforms, and conversation mapping
• Ability to create personas and characters that resonate with target audiences
• Proven ability to adapt in a fast-paced environment and manage changing priorities
• Passion for human-centered design and leveraging technology to simplify complex interactions
  
  
  

Benefits

• Competitive salary range: $99,500 - $129,500 per year
• Medical, dental, and vision coverage
• HSA contributions and dependent care FSA match
• Uncapped paid time off and paid parental leave
• 401(k) plan with company match
• Personal and healthcare financial literacy programs
• Tuition assistance and ongoing education support
• Gym and fitness reimbursement, wellness program incentives
• Fully remote work with flexibility and inclusion-focused culture
  
  
  

Jobgether Hiring Process Disclaimer:

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.

📊 It compares your profile to the job's core requirements and past success factors to determine your match score.

🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.

🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.

Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!